They sent out a locksmith (referred to as a technician) to repair the door which was then sitting crooked with at least a 6-inch gap at one end while the other was resting on the ground. When "done", I still had space under the door at one side. He said he couldn't do anything about it. Charged a ridiculous amount of money especially considering what he did. He was, however, quick and courteous but, incompetent.