Metro Snow & Ice Management

Snow Removal
Ottawa ON K2G 0B3
Write a Review
Write a Review

Recommended Professionals

89%(5 reviews)
89%(2 reviews)
95%(108 reviews)
89%(5 reviews)
89%(2 reviews)
95%(108 reviews)
HomeStars
Snow Removal
Metro Snow & Ice Management
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

37%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Metro Snow & Ice Management

Average customer rating:
5.2 10 (438 reviews)

Sort by

Disapointed customer  in Mississauga
Disapointed customer in Mississauga
1 review Mississauga, ON
0/10

Terrible service

I hate posting a negative review but this is by far the worst paid for service. We are at the end of a route so this means its hard to get out to go work and in when we get home. I have communicated sevral times with Mentro and never had a positive outcome. They have created a massive ice bump at the bottom of our landway and wont resond to emails. They instead removed us from there mailing list so we dont recieve snow updates. All in all very negative and not worth any money.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
6 of 8 people found this review helpful.
Was this review helpful?
Company Response

Always disappointing to read a negative review.Firstly, we never removed you from any 'mailing list'...check your spam folders please.
Secondly, yes, you are in fact at the end of the route. Even at the end of any route, clients are still cleared under the allotted time contracted. You wait less time at the end for 'windrow;' clearings as the tractor is closer behind the CityPlows.
I will address to improve if you email me your address but without a name or address there's not much i can do to help.
I personally read and insure some sort of response to every email we receive.
Thanks
Ken

Private User
Private User
Private User reviews Montreal, QC
2/10

Poor service, impassable driveway, no response from company

1-Previously Appleseed was excellent. Now Metro promises good things but does not deliver. 3-4 inches of snow in driveway and on walk for days. 9-10 inch ice hump from sidewalk plow and repeated thaw-freeze with continued build-up, makes driveway impassable for cars. Even an SUV has difficulty and scrapes the undercarriage. Sent them pictures with a ruler showing depth, and not even a response to the email.
I do not expect it to be totally clear of snow, I do expect it to be passable.
2-Finally came, to do the whole street, their email said it was a courtesy service. (even though 4-5 inches in the driveway and now 12 inch hump).
. It reduced the hump slightly, the snowtractor just bounced over it.
A day later they still have not shovelled the walk, having promised it would be done yesterday.
They have most of the street, so it should be easy to keep up on.
Perhaps they will not have many sign up again for next year now that Metro with shoddy service, replaced Appleseed which had been excellent.
A waste of money.
3- The sidewalk plow was same day, followed by several other snowfalls, on later days without plowing. A couple inches each time, some of which would later melt to ice. Yesterday this area had more than two inches. No plow. The reason for paying a driveway and walkway service is when you travel for work frequently, that you can get back into the driveway, and it looks like someone is paying attention, while you are away.

Approximate cost of services:
$500.00
4 of 4 people found this review helpful.
Was this review helpful?
Company Response

Sorry you feel that way. You live on a 'bus route' or a street where 'sidewalk plows' go out days after a storm and leave 'windwrows ' at the end of your driveway. As stated in your contract, we are not responsible to go out days later to address individual sidewalk issues. Most clients simple 'clear this small amount away' between storms preventing the problem. Every driveway regardless of us or a competitor faces the same issue and problem with ice buildup.
Ken
'Shoddy'? ...I hardly think after 25 years in business here with a stellar reputation with thousands of happy clients that 'shoddy' is a word to use here.

Private User
Private User
Private User reviews Ottawa, ON
2/10

Unacceptable bad service.

I was away on holidays and during two snow falls my neighbor had to shovel the drive way and lane way. The plowing is never done timely and my family is very disappointed with the service. My parents are seniors and they do not need this crap! The competitive companies are better.

Approximate cost of services:
$425.00
5 of 5 people found this review helpful.
Was this review helpful?
Company Response

I investigated this for you and your neighboursnchose to clear your parents driveway before the tractor got there. Simple patience may be required. We show up...as contracted to.
Sorry you feel that way.
Ken

David Roberts in Ottawa
David Roberts in Ottawa
1 review Ottawa, ON
1/10

Poor Service

In my opinion, poor service. I would not use them. I'm not happy with the job they do of clearing the driveway. They've refused to come when you complain about significant snow left in the driveway after a snowfall. Why should it be so hard to get good service after paying for it?

Approximate cost of services:
$0.00
5 of 5 people found this review helpful.
Was this review helpful?
Company Response

Sorry you feel that way David. I will try to look up your address and address the timing with your driver. Thanks Or ur contracts are clear about service delivery and timing. Most of our clients driveways are always cleared within a very reasonable time regardless of the amount if snow that falls.
Ken Dale

Private User
Private User
Private User reviews Markham, ON
2/10

Very Poor Service This Year

I had Appleseed for many years with a very diligent driver. He was always here promptly and almost immediately after the city plow.
There was never an issue with timeliness. This year has been a stressful and disappointing year so far. The plow arrives very late after a snowfall sometimes 24 hours or more and the same slow service with the city plow debris. I was boxed in for over 24 hours by a mound of frozen ice one day when the plow came down during the night. I have called the call Centre twice and finally had my lane plowed 8 hours after one call. I have emailed the company twice from both the Appleseed and Metro websites. I received no response. A couple of my neighbours who are equally discouraged have apparently reviewed update emails but I have received nothing. I just can't understand why the service is so poor after all the years of superior service I have had in the past. I will be looking around next year for one of the services that are serving some of my neighbours well. I am so disappointed.

Approximate cost of services:
$400.00
5 of 5 people found this review helpful.
Was this review helpful?
Company Response

Thanks for advising and Im sorry you are disappointed.After 10 years your driver retired and a driver from another area has stepped in. You dont leave a name or address with us to visit and correct this issue.
This is always frustrating for the office and myself when we cant respond or address because of a lack of information left with us.
12 hours is quite an exaggeration here, we are by on every driveway to clear within 4 hours of any grader passing through. Perhaps a sidewalk plow visited after bit again, without a specific address I can't confirm.
Regardless, we will try to improve.

Private User
Private User
Private User reviews Ottawa, ON
0/10

No results

Very disappointed, called five times since Monday January 2, no call back no removal!! My mother's para transpo got stuck trying to pick her up. Very upset, you claim you care but don't!

Approximate cost of services:
$522.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
6 of 6 people found this review helpful.
Was this review helpful?
Company Response

Your mother lives on a bus route. The driveway (and end) were cleared several times. I responded to you personally and addressed this. Of course we care....we cater to more Seniors and 'at need' clients then anyone and try to do so with compassion.
Yes!...you DID call 5 times!....and not once did you bother to leave a name NOR an address!
Do you have any idea during a storm how much time we have to call people back to get simple information so we can fix your problem!
We operate on a 'live email system'....email us, we print it out, we text your problem directly to the driver....done!
So next time you call...call once please, (and leave the address and issue)...once.
Many thanks
Ken

Gee in Spencerville
Gee in Spencerville
1 review Ottawa, ON
2/10

Snow removal

First time with Metro...very disappointed. I refered my elderly father to try Metro for this year's snow removal. I have had to call them twice to come and clear their driveway, Christmas Eve my husband had to go and clear their laneway . just the other day they damaged the lawn light post which the fuse is hooked up to 4 different rooms in the house not to mention that my father cannot take his car out of the garage because of the damage Called them this morning to put a rush on it still waiting for someone to call them or better yet to go fix the problem. This company has caused so much havoc on a elderly couple this winter...it's awful.
Will definitely not recommend this company to anyone.

Approximate cost of services:
$300.00
6 of 6 people found this review helpful.
Was this review helpful?
Company Response

1st the driveway:
We cleared your father driveway Christmas eve and returned after to clear the city plow dumps.
2nd the 'damaged lamp':
We received your call only yesterday about the lamp in the driveway. I had a Manager visit- yesterday!
Yes, the snow hit the lamp...he fixed the old loose wiring (which was wrapped in old cellophane tap-not up top code!).....the lightbulb worked so the damage was very little.
3rd Your complaints:
You live in Spencerville and rely on your parents 'reports' of being done and when.....you aren't here...we are, we use GPS and we can confirm when they are done.
Please explain how ' a burnt out lawn light' traps your father in his garage?
Truly sorry you had these issue but we responded quickly to your complaints
Your elderly father asked to cancel his contract and we respectfully have done so.
Ken

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metro Snow & Ice Management

WELCOME TO METRO SNOW & ICE MANAGEMENT! Ken Dale, owner of Metro Snow & Ice Management, has over 25 years of experience managing large snowstorms in Ottawa. Ken founded and is past Chairman of OSCA (Ottawa Snow Contractors Association), which is a self governing organization of credible, well established snow ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Snow Removal pros in Ottawa?