I actually had two jobs - replace laundry room tub and faucets and replace an outdoor downspout pop-up emitter (really). After I sent pictures to him, John replied immediately with a quote. I had asked another plumber for a quote, so went ahead with that; the quote was higher for the laundry tub/faucet and he didn't have a clue what to do about the outdoor job and said I would have to take care of it myself. I got back to John around noon on Monday and asked him to do the work. He came at 9 a.m. Tuesday, with his apprentice Andre, and they finished before 11:00. He had gone out of his way to get the emitter for the yard job and wasn't going to charge me for it! He recommended that I have the faucets to the washing machine replaced as well, as they are very old and would probably start to leak. I totally agreed because one of the reasons I was having the other faucets replaced was because of a leak. The cost for everything was extremely reasonable and they did a terrific job, totally cleaned up and were very friendly and polite. You made my day, John, and I will not hesitate to call you again and recommend you to others.