Love Your Stairs

Great job by Rizwan and his team. Excellent customer service, delivery and follow up. Will certainly recommend.

My husband and I were very impressed from the moment we met with Rizwan to the finished product of our stairs. Rizwan’s professionalism and prompt service was carried throughout and the installer, Johnson, was amazing. We definitely and highly recommend Rizwan and Love Your Stairs.

We had a beautiful carpet stair runner installed by Love Your Stairs. Rizwan is wonderful to work with and he went above and beyond to help us work within our budget. We couldn't be more pleased with our new stair runner and the entire process of working with Rizwan was professional, timely, and easy. We would highly recommend Love Your Stairs!

Rizwan did an in-home consultation for our stair-runner project and was professional throughout. Mark arrived on time to install the runner, did a professional job, was pleasant, and cleaned up after himself well. A satisfying experience.

I needed runners for two sets of stairs. Rizwan from Love Your Stairs gave me a quote., which was very satisfactory to me. They were the first people I had called and because of their very professionalism and friendly manner, I decided not to seek any other company.
The workmanship is amazing as is Johnson, the installer. Rizwan dropped by to check the work and make sure I was happy with it.
I highly recommend this company, Love Your Stairs, because you will truly love your stairs when you see what they can do to make them even more beautiful!

They did a fantastic job. They came when they said they would, they were tidy and the most impressive part they were more concerned about making it perfect then me, but that is a very welcome and appreciated change. It looks great!

Rizwan was a pleasure to deal with, the installer did a fantastic job, carpet is great quality, very happy

I contacted Love Your Stairs because I wanted to use a local business rather than dealing with a large carpet company that sells more than just stair carpet. I received a follow up email within a few hours and we set up an appointment for the next day. I explained the style of the carpet I wanted and that a mid price range was necessary. Rizwan was punctual, courteous, he brought samples that were exactly what I had described, he listened to my concerns and was very clear about what I was ordering, about the underlay, the most economical way to cut the 4 pie shape sections, when the order would be placed, when the shipment would likely arrive and a probable installation date. All these factors convinced me I had found a professional and reliable business to build a relationship with. Mark the installer came in advance to make templates for the 4 odd stairs, he told me the exact installation date and time. The work was completed to my 100% satisfaction. Several neighbors and my sister have seen the results and all were truly impressed with the crisp look of the installation and the "lining up" of the woven grid pattern of the carpet. (There were 20 steps)
You definitely WILL Love Your Stairs. Gina

We met Rizwan and really liked him. He put together a quote that was about $1,200 more than other quotes we had but we felt like he would do a better job than the others. He was organized and had a wool carpet option we really liked. He ordered the carpet and kept us updated on timing. He set up installation on a Monday morning with his installer Mike, just under one month from when we placed our order. Mike showed up on time and started the project, and was very pleasant throughout the time he was working. Mike completed the project quickly, got on the phone about another carpet install and then announced that he was done and left very quickly. I was surprised that our living room carpet was full of loose threads from him cutting the pieces on it, and that our new stair runner was also covered in loose threads and fluff (many large enough to pick up by hand). As he was leaving, I took a quick look up and down the stairs to make sure things looked ok. It seemed fine, and overall the carpet looked great, except for the threads/fluff all over each step. Frustratingly, I got our vacuum out and had to clean up the living room (cutting area) and the entire set of stairs. While vacuuming I noted that there were two areas with thread pulls on the new carpet (where the threads were still attached) and two corner joints that were not done very well (carpet threads were missing and the beige carpet backing was exposed in plain view). Paying the premium we did, we expected this to be professional, clean and not require much of our involvement to ensure a quality outcome. I contacted Rizwan and sent photos to him. He was apologetic and surprised that his installer left without cleaning up. The installer returned an hour later (which is an uncomfortable situation, even though we are the ones paying), looked and agreed that he should have caught those problem areas. He repaired both with glue and everything looked great after he was done. I contacted Rizwan to let him know that the installer came back and resolved everything. I then proceeded to pay the remaining amount from the invoice (50%) via e-transfer. I did not hear back from Rizwan with either a follow-up customer service call on our inconvenience, or confirmation that he got the payment. He did contact me once he saw this review on Homestars. In all, the carpet runner looks fantastic and feels great under our feet walking on the stairs. We are very happy with the end product, but not necessarily the process. We relied heavily on Homestar ratings in making our decision to pay a premium to have this done with minimal interruption or inconvenience to us. Unfortunately this company did not live up to its super high ratings on this particular day, but they were still pleasant and we did get a final product we are happy with (both carpet and the overall installation except for the problem areas). Everyone can have an "off" day, especially when relying on a sub-contractor (I assume) to do the installation work. I think this was their "off" day, which was unfortunate for us. Other quotes for our 3 section stairs (high quality wool carpet in contemporary design) ranged from $2,200-$2,800, and this company was $3,960. It was likely not worth the premium on this particular day unfortunately.

One final issue is that when Rizwan first looked at our stairs, we talked about one of the wood steps being cracked near the edge and how it moved when you walked on it. I knew it needed to be fixed before installing the carpet to ensure safety of it not breaking at some point. Rizwan mentioned that his company fixed such issues, as he noted that they also build new stairs for people. I understood (possibly misunderstood) this to mean that his installer would fix this crack when he showed up for the carpet runner install. When Mike showed up, he had no idea how to fix that crack. I then proceeded to glue and nail the step to fix it myself, and then Mike carpeted over it. Luckily I own a contracting business and know how to fix a step myself, but most would not and may have also been confused by remedying this situation. It would not have made sense to install a carpet runner until this step was fixed. The communication on this could have been clearer on both sides prior to the installation day, which is equally my fault.

Follow-up: Rizwan has since dropped off a gift card and a small carpet out of some extra carpet for us. He has apologized and continued to follow-up with us, which increased my confidence in recommending him to friends, so I increased our rating of him from 7 to 8. The stair runner looks great and our dog Sawyer is much happier getting up and down the stairs with the added traction!

Rizwan was great to work with and really accomodating about our need to have the carpet installed as soon as possible. The price was very reasonable and we’re really pleased with the result.