Focus Moving Services Inc

Moving & Storage
370 Monarch Ave. unit 21, Ajax ON L1S 3W5
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Moving & Storage
Focus Moving Services Inc
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79%

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Reviews by rating (past 12 months)

Reviews for Focus Moving Services Inc

Average customer rating:
8.3 10 (6 reviews)

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Doug  from Toronto
Doug from Toronto
2 reviews Toronto, ON
10/10

House move

Focus moving helped us with a fairly difficult house move and they did an outstanding job. They were careful and considerate with our belongings, and in regard to the few small issues that inevitably arise with a project like this, we found their customer service and professionalism to be very good. We would highly recommend Focus.

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Waltraud in Toronto
Waltraud in Toronto
1 review Toronto, ON
10/10

Canada to Austria

Having gone through many relocations in my life, but never one of this magnitude, from Eastern Ontario, Canada, to Austria/Europe - I really needed serious help and a 20 ft. container. This help came (after having checked several more companies) via FOCUS Moving Services Inc. The price was right, combined with plenty of useful advise and tips by it's first representative - from there on I (my case/my load) was passed from one representative to the next along the way and every one kept me up to date of the progress, collected the necessary documents (about which I had been informed ahead of time) - in short, they took me by the hand and guided me safe along the way. Having no comparison how others would have done it, all I can say, I, my case, my goods were treated with professionalism, respect and heart. Thank You everybody! Waltraud

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Company Response

Dear: Waltraud,

Thank you for taking the time to share your experience. We appreciate the challenges that one faces when moving overseas and we strive to alleviate them as much as we can to ensure the moving process is as seamless as possible. We will be sure to share you feedback with our staff that was involved in assisting you!

Wishing you all the best,

Management, Focus Moving Services Inc.

Verna Andrews in Oakville
Verna Andrews in Oakville
2 reviews Oakville, ON
10/10

Canada portion of international move of items of furniture inherited.

All my dealings with Focus Moving Services Inc. were perfect! Communication couldn't have been better, and made me feel comfortable and secure.
Delivery; unpacking and placement of items was done with care; courtesy; and compassion... with a dash of humour. Mark and Darren worked very efficiently together and did a perfect clean-up too.
Personable young men indeed.

Verna Andrews

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Company Response

Hi Verna,

We appreciate your taking the time to share your positive experience with Focus Moving Services Inc; we will be sure to pass along to our staff. It has been a pleasure to work with you and if the opportunity is there, we hope to do so again in the future.

Very best,

Management, Focus Moving Services Inc.

R.A. in Mississauga
R.A. in Mississauga
1 review Mississauga, ON
10/10

Overseas Move

I've got nothing but positive things to say about the service Focus Moving provided. From the steady communication from the office to the professional service provided on moving day, they took care of everything.
Moving (in particular overseas) can be an extremely stressful event and Focus did everything to mitigate that stress. Well done!

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Company Response

Hi R.A.,

Thank you for taking the time to share your comments on your experience with Focus Moving Services Inc; we are very pleased to have been of service and our staff commented on how nice it was to work with you as well!

Trust you are settling in nicely now and we wish you the very best.

- Management, Focus Moving Services Inc.

Tom in Toronto
Tom in Toronto
1 review Toronto, ON
10/10

International Movers

We contracted Focus as our movers from Toronto to London UK. Their service was great from start to finish: they offered us a very competitive quote, their packers and drivers arrived promptly and worked quickly and efficiently. All our communications with the office staff have been just as positive. They are a professional company and I'd have no hesitation in recommending them to others

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Company Response

Hi Tom,

Thank you for taking the time to review our services. We will certainly share your comments with all involved. It has been a pleasure to work with your family and we wish you all the best!

- Management, Focus Moving Services Inc.

jay sangha in Mississauga
jay sangha in Mississauga
1 review Brampton, ON

First Review

0/10

international move

Used these guys as the Canadian port of origin shipper for my move to Europe. They gave a good enough impression of themselves and won my business. The first sign all was not well was when a subcontractor appeared to start the packing process. They literally shoved items into boxes and exceeded what had been estimated. The agent (Focus) never once checked in or appeared to make sure everything was going to plan. We were left with over 500cu Ft of items which could not be loaded onto the container...at midnight on the day the container is to be collected.

It took three months and two shipments to get my belongings and then, only to find how things have been broken during the moving and items which have gone missing from the overage which was collected by the subcontractor and packed at the Focus warehouse.

When the destination agent's crew delivered the grids, they could not believe how poorly items had been packed and the fact that labels did not correspond with the inventory list. For example, a broom was labelled as a chair!

Suggest anyone looking to employ either of these companies really considers what they are getting themselves into. There is a reason they are cheaper than most of the reputable firms...I found this out the hard way.

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Company Response

Hello Jay,

We are regretful to read that you were not pleased with our services. We strive on multiple levels to provide the very best moving services and have many many positive testimonials available that reflect this.
As with any review, your comments are very subjective and leave out many influencing factors. However, we will not engage on this forum to refute but would rather invite and encourage any potential customers to contact our office if they have any questions or concerns regarding this review.
Perhaps in the future we will have the opportunity to work with you again; we would very much welcome the opportunity to do so.

We wish you and your family the very best.

- Management, Focus Moving Services Inc.

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