This is one of the most atrocious companies I have EVER dealt with. I saw IMI's Snow Removal signs all over my neighbourhood and decided to give them a try. "Imi" (Fahim) was quick to respond to our request for a quote and provided us with a signed contract that stipulated, among other things, that the driveway would be plowed when at least 2 inches of snow had accumulated and that this would normally be done before morning. We provided an initial payment for $150 and a second post-dated cheque for the remaining $150. Not ONCE during any of the dozen plus snowfalls in 2014-15 did IMI show up as stated in the contract. The driveway was often not plowed until the afternoon and, even when it was done, they did a poor job. Whenever I called Mr. Ibrahim to find out where the plows were, all I ever received was monotone voice messages stating that all driveways had been plowed (which was untrue!). When the situation got bad enough, I phone multiple times demanding my money back and also submitted a complaint to the Better Business Bureau (and, in doing so, saw that several others had done the same thing). Imi seems to have complete contempt for his customers as my repeated messages and the complaints submitted to BBB were all ignored. I strongly advise anyone thinking of hiring IMI's Snow Removal to keep searching and to find an honest vendor.