Bytown Duct Cleaning

This is my first time using this company for duct cleaning and overall I had good experience. Good client and good duct cleaning services. I would recommend this company to others.

We just bought a 50 year old house that had a lot of renovations done by the previous owner. We wanted to make sure everything was clean and off to a fresh start, so hired Bytown to come clean the ducts. Team 1 came by first think in the morning , on time, and after unloading everything they noticed our last cleaning was actually recorded on the furnace as less than 1.5 years before. They let me know right away, but due to the renovations I suggested we go ahead anyway. They took a look - using their camera on some ducts to look around, and immediately came to me and told me the ducts were spotless. I couldn't believe their honesty - they could have carried on and I would have had no idea - but they gave me the choice to proceed, but after showing me a few areas which were super clean I agreed it would be a waste of money to proceed with the cleaning. The team was so honest and professional and weren't upset at all that they had unloaded everything and we didn't go through with the clean. We appreciated the honesty so much, being new homeowners, and we will definitely be calling ByTown in a few years!!

Used a Groupon( worth over $120+taxes), needed the duct cleaning service, and was very happy with the service Liam provided. This guy is professional, explain and answers all questions. Work was explain in advance, done on time, and with quality.

Would highly recommend this service every 4-5 years to any house with ducts

Great job Liam!

Bert
Kanata, Ontario

Team 1 came to clean my ducts today. The two gentlemen were very friendly and efficient. They walked through the house with me to ensure the count of vents was accurate, and then gave me the total price that would be charged before starting. During the cleaning, they also answered all the questions I had, and pointed out a couple things with my system that could be improved (i.e. I had the furnace filter installed backwards -- oops).

Overall, I was very satisfied with the work, and I would recommend Bytown Duct Cleaning to others in the future.

Friendly and efficient staff did a great job cleaning my ducts. I Would highly recommend their duct cleaning services to anyone in need of duct cleaning services in the Ottawa Gatineau area.

The two gentlemen arrived on time. They thoroughly explained what they are going to do. They counted the number of vents & cold air return and told me how much the job will cost.
They were professional, clean & very polite. Pleasure to deal with them

The team that came to my house was professional, polite and very efficient. They did a thorough cleaning that did not take very much time. I would definitely recommend them to family and friends.

Miguel was very prompt and professional in answering any questions prior to booking. Their prices were very competitive. The website made booking a breeze and the automated reminders were great. The 2 techs arrived promptly and were quite friendly. They took the time to answer all my questions. They even showed me all the dust and debris that had been sucked out of the vents. I was impressed.

I wouldn’t currently recommend them for anyone who has an HRV air exchanger in their home. At the time of cleaning, when I asked the techs how the air exchanger would be impacted, the techs said they weren’t familiar with air exchangers, so it was unplugged during the cleaning. Miguel has assured me they are going to do research into HRV interaction with the duct work, so this will hopefully change in the future.

After the cleaning, I discovered this lack of familiarity resulted in 5 vents being blown/brushed clean directly into the HRV air exchanger without their suction machine connected in the middle to intercept. As a result, the HRV filters were dirty and I needed to clean them after. As well, the downstream furnace filter was quite dirty 24 hours later and there was a small buildup of dust on surfaces in the home. 48 hours after the cleaning, a motor in the HRV started overheating and left a burn mark in the foam – I’m lucky I caught it. It’s a 22 year old HRV, so it could just coincidental, but it had to be replaced.

For the HRV troubles and a small toonie sized dent left in the wall, Miguel kindly offered us a partial refund and provided it quite promptly. We very much appreciated it!

Great service from a young guy who was full of knowledge. I would highly recommend their service. They were very quick to book and on time the day of. The worker answered all our questions and was very friendly.

Two guys came on time and were very professional. They gave me advice on how to cut cost. There were very punctual. They estimated that it will take about 2.5 hours and it did. I would recommend their service for sure.

Great professional job.