Pacific West Mechanical

Formerly Pacific West Plumbing Heating & Air Conditioning Ltd
Plumbing
662 Evans Avenue Vancouver BC V6A 2K9
Write a Review
Write a Review
HomeStars
Plumbing
Pacific West Mechanical
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

52%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Pacific West Mechanical

Average customer rating:
4.1 10 (11 reviews)

Sort by

Private User
Private User
Private User reviews Vancouver, BC
10/10

A/C Repair

Called Monday morning, and Gerry the technician came later that morning. He diagnosed the problem, had the parts in his truck, and explained what was wrong, and made a recommendation for another part replacement (and showed us the failing part), which he also had in stock in truck. Then tested the whole system.

He was polite, neat and efficient. It does not get better than that.

Was this review helpful?
Suzanne
Suzanne
0 reviews Surrey, BC
10/10

Garbarator installment

What a great group!! The example of professionals working there is wonderful! I had great experience with working from the receptionist to the person organizing the work to the worker who installed the garborator. I looked around and the cost could not be met. When the person came to install, he was very respectful, wore covered shoes, mask etc, he was very quiet and in-obtrusive. I was called to remind me of the work being done and contacted after to make sure that everything went ok. I would highly recommend this company.

Was this review helpful?
cma in Toronto
cma in Toronto
0 reviews Vancouver, BC
0/10

Forced Air Furnace - annual filter replacement & clean

Asked by my Property Manager to clean & replace the filter in the working forced-air furnace at my rental property, Pacific West's 1st tech, without pre-authorization, charged $784.85 for replacing: the fan motor, the pulley, the fan belt, besides the filter. By the end of that same winter season, a loud squealing noise was reported to PW. PW's 2nd tech charged $181.13 for 1.5h "labour", concluding: both the motor and the blower required replacement, but recommended replacing the entire furnace (due to its age) - quoting $6,880 + taxes + unquantified other charges for related work: venting, duct, dry wall, ceiling, asbestos abatement, …
Problems with their charges: PW's 1st tech was NOT authorized to replace anything but the filter. The motor that he replaced is the same motor PW's 2nd tech, several months later, said was the source of the squealing noise, and needed replacement along with the blower - though he recommended replacing the entire furnace! My Property Manager had "automatically" paid both PW Invoices, totalling $965.98. My appeal to PW met with "responses" that showed incompetence at best, dishonesty at worst for they claimed that the 2nd tech was saying a different motor needed replacement. Fact is THERE IS ONLY 1 MOTOR! In recommending entire furnace replacement, PW cited the age of the furnace is such that they can't get parts (despite PW's 1st tech charging for 5h labour and parts including: motor, pulley, fan belt).
Getting no satisfaction, and losing all confidence in PW, I hired another contractor. He concluded the bearings were damaged, and blower wheel skewed, likely due to over-tightened fan belt; changed the 2 bearings and charged $294. Tenant: The furnace now runs smoothly and silently. This company 778 was in many ways superior than the others [i.e. Pacific West's 2 techs]

Was this review helpful?
T Bard in Burnaby
T Bard in Burnaby
1 review Burnaby, BC
9/10

Low water pressure - Resolved

Our downtown condo recently had low water pressure to the entire suite. We originally had two other plumbers attend, but neither of them could resolve the issue. Pacific West Mechanical attended, reviewed our suite and the building's equipment. They were able to quickly resolve the issue off the building's equipment and restore our water pressure. Their technician was very polite and extremely knowledgeable. We would recommend this company for complex building issues and their efficient service.

Was this review helpful?
Private User
Private User
Private User reviews Richmond, BC
0/10

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE. I barely ever take the time to write a review even if using a bad service. This was exceptionally awful. If you look closely at their online reviews there are very awful ones and there are ones they may have paid for to be good for their marketing. They do not communicate well and they have the most awful customer service. They will charge you without communicating their amount -
They will treat the people in your home belligerently, they are not far from normal customer service standards. I highly recommend you read some of their other reviews before subjecting yourself to their awful customer service personnel who you let into your own private spaces/ homes.

Was this review helpful?
edwardo from Burnaby
edwardo from Burnaby
1 review Burnaby, BC
10/10

KITCHEN RENOVATION

I was very impressed with the quick response and effecient work ethic that i recieved from Pacific West Mechanical the office was great to deal with. I would recommend Pacific West Mechanical to my family and friends.

1 of 2 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Plumbing pros in Vancouver?