We bought our engineered flooring well in advance of our condo renovation, and paid in full. We were assured that the flooring would be held until we were ready to use it . When our flooring installer went to pick it up - approximately 6 weeks later, only 8 boxes of the 35 paid for were available. Geri, at the Yorkdale location only shrugged, and said "it's not my problem"! When we asked for a refund, he said he could only refund $2000 per day. This company is incredibly unprofessional, and not worth even stepping into their store. Had it not been for our installer, our entire renovations would have gone off the rails.
- Company Response
Store is under new management. We apologize for your past experience.