We've compared prices for what we were getting for our laminate floors. This purchase represented good VALUE! Floors were installed beautifully. Neil, the manager and his team were courteous and competent. If not for more consistent responsiveness, an isolated minor misunderstanding i would have given a five. Good people, good value. I'd recommend .
We bought our engineered flooring well in advance of our condo renovation, and paid in full. We were assured that the flooring would be held until we were ready to use it . When our flooring installer went to pick it up - approximately 6 weeks later, only 8 boxes of the 35 paid for were available. Geri, at the Yorkdale location only shrugged, and said "it's not my problem"! When we asked for a refund, he said he could only refund $2000 per day. This company is incredibly unprofessional, and not worth even stepping into their store. Had it not been for our installer, our entire renovations would have gone off the rails.
Don't shop here.
They advertise that they have HGTV as a client, but Mike Holmes would remove that if he knew how they do business.
They sold me 1400 sq feet of end cuts - saying that 70% or more would be 4 feet or longer boards.
They told me it was on sale, when the price was standard, to push me into buying quickly.
They used a second rate delivery company to drop it on the street in front of my house, so I had to carry it inside alone, when they promised delivery to my garage (I've been moving 4,000 lbs of floors around my renovation for a month now)
And when I called to complain about the end cuts, told me that was just the product, and it's always that price, not on sale...when asked what to do to correct everything they've done - they tried to upsell me to a more expensive wood instead