From the fist time I called Doug until the install was complete, he was knowledgable, helpful and professional. When I was uncertain that the product I was seeing online would be right for our house, he met me at a showroom so that I could see it in person. Doug then came out the very next day to measure and within two weeks, we had our screen installed. Out of all of the additions we have made to our newly built home, this has to be my favourite! The trim matches perfectly, the screen itself works very well and allows us to finally open both french doors at once. I would recommend Doug to anyone looking for a screen solution.