I ordered a shower to be picked up but after speaking to my contractor realized I needed a different size. I called din the next morning to see if I could cancel the order and reorder a different one. The customer service representative was extremely rude and I felt rushed to get off the line, but did inform me that she'd just cancel the order and for me to replace the order. I asked about a confirmation email and she said yeah you'll receive it after this phone call. After a few hours with no confirmation email I called back to check up on it and to see if I'd be faster to pick up the replacement shower from a specific location (it said 1 was in stock). I asked about the in stock shower first and was immediately and aggressively shot down that none of the store have items in stock and that it would need to be shipped to the store (even though this one store indicated in stock not demo while all the other stores didn't). That's fine, I asked about the cancelled order and again I received attitude that I need to wait and that the email is coming back cause they're so busy. A week later, no email, no refund. I called back but waiting an hour two seperate times and couldn't get through. Today the location which I was suppose to pick up from told me my item had arrived and was ready for pick up, I explained to them that I tried to get this item cancelled over a week ago. The gentleman was very kind and said he'd take care of it for me.
Overall their main customer service line is horrible and extremely rude. I was so put off I didn't order my replacement from them