Watershed Roofing

Skylight Installation & Repair
1117 Colborne Street East Brantford ON N3T 5M1
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Watershed Roofing

Average customer rating:
9.7 10 (35 reviews)

Sort by

Chad
Chad
1 review Cambridge, ON
10/10

Roof replacement

Great job! Extremely happy with the work. The roof looks amazing. Phil from Watershed was a pleasure to work with. Gave me a quick schedule and showed up when he said he would.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Chad
I'm glad we were able to get your job done on the schedule that you were looking for.
Your roof really looks great now with architectural style shingles
Thanks
Phil

Jason in Brantford
Jason in Brantford
1 review Brantford, ON
10/10

Great new shingles, helpful, fast and courteous

A wind storm stripped our shingles and Phil and his team helped us through the process of getting new shingles. They explained all our options (patiently) and helped us choose what was right for us. They were in and out in a day, and they cleaned up every nail and every scrap. The roof looks great, and they even helped us to match our shed, even though we missed mentioning it when the job started. I highly recommend them!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Jason
Thanks for the kind words
We really enjoyed working with you
Take care
Phil

Mike in Guelph
Mike in Guelph
1 review Guelph, ON
10/10

Re-roof

We were very happy with the service and final product from Watershed. They arrived when they said they would, and were done on time, and as quoted. The entire roofing crew were courteous and the business side of things very professional.

The job involved stripping the old shingles, inspecting the plywood to make sure it was in condition to last, and then the install including proper ice shield under the shingles.

I highly recommend Watershed for residential roofing.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Mike
It was a pleasure working with you
You are a very informed and knowledgeable customer
Call us anytime if another project comes up
Thanks
Phil

Alex in Toronto
Alex in Toronto
2 reviews Oakville, ON
10/10

New Roof, Soffit, Fascia and Gutters - Great Job

Watershed Roofing did a superb installation for us in southwest Oakville, which included a new roof/shingles, as well as new soffit, fascia and gutters. Phil was extremely responsive and eager to help, and provided my wife and I with some great recommendations; we decided to change the look of our house by changing the colour of the gutters, soffit, shingles etc to black. We're delighted with the new look, as well as the new materials which should endure for a minimum of 20 years.
His team of installers were prompt, friendly and efficient, and they did a great job. I have a history in the contracting business - specifically HVAC - and I can comfortably say that I would recommend Watershed and I would use them again myself.
Phil is a pro, as is his entire team, and we were very happy we chose to use his services.

Was this review helpful?
Company Response

Hi Alex
I'm glad you were happy with the final results
Your house looks great with these changes
Thanks for the positive feedback.
It was a pleasure working with you
Take care
Phil

lpetersfairview in Hamilton
lpetersfairview in Hamilton
1 review Hamilton, ON
10/10

Flat roof

Well, we are completely happy with the work that Watershed roofing did for us. Phil came and explained in great detail the materials that would be used and the process of installing the new roof. He came exactly when he said he would and started the job exactly when he said the crew would start. Tyler the foreman was very knowledgeable and called us up to the roof to show us how much damage had been found and explained what he was going to do. The entire crew was very friendly and worked hard from 8:00 am until dark. They not only did what they said they would do but over and beyond that. They left the property clean EVERY DAY. Tyler even had to spend 3 hours shoveling and breaking the ice off the roof prior to starting and never complained once. GREAT JOB, VERY HAPPY , AND WOULD NOT HESITATE TO RECOMMEND THIS COMPANY.

Was this review helpful?
Company Response

Thank you lpeterfairview for the nice detailed review...We value your time and appreciate you taking the time to understand the process we employ to make it a great experience for you- the client!

Private User
Private User
Private User reviews Brantford, ON

First Review

0/10

Roofing

I gave the owner Phil money to complete a project and for six weeks he continued to make excuses and never completed the project. After six 2 months of having my money and hearing his excuses he then decided not to do the project at all and then all I received was a text message- no phone call or professional courtesy at all. Very unprofessional company no communication skills and will not hold up to the contracts. Do not hire this company if you would like a job now.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello, I am Phil M and I am one of the owners of Watershed Roofing.
I was the person that quoted this Skylight replacement.
The customer signed back the quote on Jan 5th 2017 and sent a deposit via etransfer Jan 10th 2017
This is common practice as once we order the skylights we are committed to pay for them.
When I spoke to customer on the phone I was very clear that we couldn't install during cold and snowy conditions but that quite often we do have windows of warmer conditions in late February and for sure in March.
I scheduled someone to do a precise measurement of Skylight in early Feb when weather permitted.
The order was placed and the skylights and flashing kits were picked up early Feb and stored in our shop.
After the middle of Feb there was a window of better temperatures coming so I instructed crew to move skylights to front area of shop.
One of the crew mentioned that he thought that the flashing kits were the wrong size?
After investigating it turned out that not only the flashing kits were the wrong size but so were the Skylights

It turned out that the order desk had reversed the measurements and the skylight were wider than they were long?
I have never seen this happen before!
I reordered the skylights immediately and sent a text to customer apologizing for the error and delay and offering a refund of deposit if customer wanted
I explained that it was a mistake and that I took full responsibility for the error

The response that I received caught me off guard!
I found it insulting and offensive.
I did not respond immediately as I prefer to think things through

The next morning Feb 22,2017 I etransferred the customer's deposit to them and then sent a text to customer that I felt it would not be possible to complete the project given the situation

This situation was regrettable and mistakes were made and I wish they hadn't been.
It is not the result that Watershed Roofing wanted
Respectfully, I standby this decision

Thank You

Phil M

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watershed Roofing

At Watershed Roofing, we specialize in Residential and Commercial Roofing including Shingle and Flat Roofing in Southern Ontario including Brantford, Burlington, Hamilton, Cambridge and KW. Our experienced and professional teams have extensive experience with industrial, flat, and shingle roofing, and we take pride in our attention to quality and customer service.

CATEGORIES
Skylight Installation & Repair, Gutters & Eavestroughs, and Roofing
SERVICES
Shingles Flat Roofs Eavesthrough Soffits Skylights Emergency Roofing Repair
WEBSITE
http://watershedroofing.ca
YEAR ESTABLISHED
1996
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.