Horrible, horrible, horrible. Incorrect information conveyed about how plugs and switches in kitchen should be installed by sales rep and first installer so that backsplash could be installed. First installer refused to install backsplash. Called electrician back and re-paid to modify how plugs and switches were installed, but still no good. Second installer refused to put up backsplash. Called company and complained. No call back after 24 hours. I called back and the manager said he would come out, but all he did was to say that we need to call electrician in for a third time. This installation was originally scheduled for June 19th, 2015, well today is August 5th and the backsplash is still not installed. Told manager to take supplies and not to install backsplash. Horrible customer service, horrible communication regarding plug installation and very testy and difficult installers. MY RECOMENDATION = STAY CLEAR.
- Approximate cost of services:
- $1,500.00
- Company Response
Thank you for sharing your concerns. Unfortunately we are not able to professionally install backsplash tile unless the electrical outlets are sufficiently recessed. To do so would be negligent. A-1 Flooring Canada does not provide electrical services and we recommend to our clients that they hire a Licensed Electrician if necessary. It is unfortunate that the electrician that the client contracted was not experienced with this type of application.