A-1 Flooring Canada

Floor Retailers
247 Bunting Road St. Catharines ON L2M 3Y2
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41%

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Reviews for A-1 Flooring Canada

Average customer rating:
3.6 10 (8 reviews)

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Kim M.
Kim M.
14 reviews Saint Catharines, ON
8/10

Prompt Customer Service

We went in looking for some flooring to replace what we have in our basement. When we went in we were greeted by everyone that works there. The woman Bonnie that we worked with was great. She showed us everything we wanted to see and made sure we understood all pricing. We ended up buying some laminate that was discontinued but the great part was they had what we needed in stock. So we bought what we needed and left. Easy transaction!

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Company Response

Thank you for review Kim. We appreciate your business!

Private User
Private User
1 review St. Catharines, ON
4/10

Customer pays shipping?!

As putting down the deposit to purchase my floor, the service rep informed me that I will have to pay for shipping to purchase the tiles! Is this for real?
I asked, shipping? Are they being shipped directly to my house? They said no to the store and I would pick up at the store.
Never heard of that in my life that On top of purchase price I had to pay shipping to get the floor to their store.

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Company Response

Thank you for your comments. The only time that shipping applies to an order is if it is a rush situation and the product is not arriving with our regular delivery. We are very sorry if this was miscommunicated to you. Steps will be taken internally to ensure that this does not happen again.

Jamie in Saint Catharines
Jamie in Saint Catharines
1 review Saint Catharines, ON
0/10

Carpet install...awful experience.

Majority of staff is rude. I didn't even want to pay my deposit because the girl was miserable and didn't want to answer my questions. Make it impossible to return/get store credit or do anything if you decide to change your mind on 1 room. I should've stuck with my intuition and left and not paid deposit because now I have carpet I don't need and am paying an arm and leg for.

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Private User
Private User
1 review Saint Catharines, ON
0/10

Install Laminate flooring in Living/Dining area plus hall

A1 Flooring? I think not. More like “Nightmare on Elm Street” Flooring. This instalment [?] has been going on since the 1st of October and we are now into the second half of November [“Friday the 13th” Flooring anyone]. We are very tired of living with all most of the living room/dining room furniture crammed into the bedrooms so as to not inconvenience to installers, even though we were charged extra for furniture moving.
This particular job was for a large “L” shaped living/dining area and a long hallway leading to the bathroom, approximately 400 square feet, The laminate boards were 5+ inches wide. The contract was signed September 11
October 1, Installer #1 showed up and was left to do his work. He chose to start at the end of the hall at the bathroom and work towards the living area. Boards were placed across the hall which left many crude ‘end of board” cuts along the closet doors. These were not siliconed, and the closets were not done.
Continuing along the hall, Installer #1 ignored the height difference between the original hall flooring [linoleum] and living area [parquet]. This left a laminate board rocking back and forth like a teeter-totter. It also meant the first board along the long arm of the living area wall was a partial board, about half the width of a normal board. Work continued across the room and ended with another part board [half board] on the other wall. Since part of the appeal of this laminate was the wide boards, I felt that 23 full boards and 2 half boards [24 full boards?] was unacceptable.
Remember the first partial board in the living area? For some strange reason it measured 2 7/8 inches at one end of the room and 1 5/8 inches at the other end [?].
Installer #1 was unable to complete the job because there was not enough laminate [estimator error?]. It would be ordered and supplied at no additional cost
Early the next week brought an email from Install Manager, to say the flooring had arrived and they could come and complete the job. Complaints to him plus Original Estimator earned us a visit from Sales and Service Consultant. He told us that he would not worry about the partial boards situation, it could have been worse. It might have ended up with a tiny sliver of a board and we should be content with the half board. We spent upwards of half an hour exploring solutions to the “teeter-totter board” situation. I firmly believed the “teeter-totter board” board situation AND the “partial boards” situation would be dealt with by the next Installer.
“Installer #2” arrived and said he had discussed our situation with Sales and Service Consultant. He couldn’t proceed as he needed more underlay [oops], but quickly returned with it and we left him to proceed.
We returned to find the solution to the “teeter-totter board” was to cut it in half - no more rocking. A custom transition would be made and installed later. The original “partial board” was ignored. And a partial board [of Sales and Service Consultant’s worst possible scenario] was left along the final wall. This board measured 1 1/8” at one end and 2 1/8” at the other, to compensate for the uneven first partial board. Closets were not completed, board ends in the hall siliconed or baseboard installed.
Our complaints finally reached the ears of the Director of Sales and Marketing. Her email said they were dedicated to making us a satisfied customer and she would be sending out the Estimator Consultant to review the work. BUT first, we would need to pay the balance owing before they could proceed.
Estimator Consultant patiently listened to my complaints reviewed the work done and spent some time actually measuring the room. He left saying he would write up his report and we would know soon what was to happen.
The last week of October earned us a phone call from “Sales and Service Consultant”, who said they would be coming this week to complete the job. This was followed by an October 27 email saying “we will be there for sure next Monday” pending no shipping issues.
Today is Monday November 16 and we have had no communication of any sort and no-one has shown up to do any work despite Work Order CG501880 dated October 26.

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Company Response

A-1 Flooring was contracted to install laminate flooring in our Clients condo. The flooring was installed on September 30th. The Client expressed dissatisfaction with the installation, citing a board placement that was not aesthetically pleasing and a height difference between an existing and the new floor. Prior to this review, our Service Manager performed an onsite inspection and communicated to the Client that he could order a transition molding to address the height difference, and additional laminate to address his other concerns, at no charge. We fully guarantee our work. The client has been notified that we are in receipt of the required materials and the work is scheduled for Tues. Nov 24 and Wed. Nov 25. The Client agreed to this. The client has a balance owing on his account, which we have reduced for his inconvenience caused by the delay. We are surprised by the premature nature of this complaint, as we are and have always been in communication with the client and fully committed to ensuring his satisfaction. A-1 Flooring Canada has been in the flooring business since 1973 and all of our work is fully guaranteed.

Terry from St. Catharines
Terry from St. Catharines
5 reviews Saint Catharines, ON

First Review

0/10

Kitchen Back Splash

Horrible, horrible, horrible. Incorrect information conveyed about how plugs and switches in kitchen should be installed by sales rep and first installer so that backsplash could be installed. First installer refused to install backsplash. Called electrician back and re-paid to modify how plugs and switches were installed, but still no good. Second installer refused to put up backsplash. Called company and complained. No call back after 24 hours. I called back and the manager said he would come out, but all he did was to say that we need to call electrician in for a third time. This installation was originally scheduled for June 19th, 2015, well today is August 5th and the backsplash is still not installed. Told manager to take supplies and not to install backsplash. Horrible customer service, horrible communication regarding plug installation and very testy and difficult installers. MY RECOMENDATION = STAY CLEAR.

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Company Response

Thank you for sharing your concerns. Unfortunately we are not able to professionally install backsplash tile unless the electrical outlets are sufficiently recessed. To do so would be negligent. A-1 Flooring Canada does not provide electrical services and we recommend to our clients that they hire a Licensed Electrician if necessary. It is unfortunate that the electrician that the client contracted was not experienced with this type of application.

Ashley from Niagara Falls
Ashley from Niagara Falls
2 reviews Saint Catharines, ON
1/10

Flooring

This Company is garbage! They did a very poor job on our floors, and all of the tiles are now popping up!! Would not recommend them to anybody!!! They charge you for stuff they didnt do!

0 of 1 people found this review helpful.
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Company Response

We require more information to respond to these concerns. A-1 Flooring Canada has been in business for 43 years and we would like the opportunity to help if there is a problem. All of our installations are fully guaranteed.

Lewis Cassar in North york
Lewis Cassar in North york
1 review North York, ON
8/10

Kitchen Reno

Looking to renovate an older kitchen so as to encourage my wife to cook more! So we are looking to spend quite a bit to totally renovate this area. We are looking at marble counter tops, all new appliances and more.

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Tara in St.Catharines
Tara in St.Catharines
3 reviews St. Catharines, ON

First Review

8/10

Kitchen, Living Room

I was happy with the Customer service that I received at A1 Flooring and the prices that we were quoted. We were redoing our entire house, Living Room, Kitchen, Bedrooms, etc and wanted the same flooring throughout and hey made it easy and affordable!

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More about A-1 Flooring Canada

Get to Know A-1 Flooring Canada A-1 Flooring Canada is eager to get to know you and help you with your floor covering needs. We offer in-home service, free consultations and estimates and expertise in restoration and commercial flooring. Our longstanding relationships with Niagara Home Builders and Renovators speak for ...
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