Finding water in the basement is anathema to any homeowner. MT Drain & Plumbing was the light at the end of the tunnel. They showed up the day I called and began work the following morning. A gargantuan amount of work was completed over the course of the next two days. His team showed up at exactly when they promised to each day. The work was difficult, dark and dirty. But when they left, the entire area they excavated and waterproofed was spotless and ready to be renovated. They found the least expensive and most effective solutions every step of the way. Pavel lead the team. He took great care to explain the process; although, typical of most homeowners, I was more interested in knowing that the problem would disappear than how it originated. He maintained a sense of humour by delivering his updates in a good news bad news style, and made himself available throughout the process by phone when he wasn’t actually on site. Pavel went above and beyond the call of duty so that I was inconvenienced for the shortest time possible. For example, he found material that I needed but wasn’t sure how to source. He helped with applications for rebates where applicable. I hope you never need his services but if you do, Pavel is my go-to guy. I recommend him highly and with utmost of confidence.
- Company Response
Reading your review was a pleasure - thank you so kindly for leaving it! The team at MT Drains and Plumbing is a group of absolutely fantastic workers who bring the best service to any and all customers with a smile on their faces and with full intentions to provide you with a pleasant plumbing experience. We completely agree that water in the basement can be such a pain - but that's why we're here! We work as quickly, quietly, and spotlessly as possible to get the job done. We inform our customers of what materials are being purchased, and therefore what their money is being put towards, as well as what our process will look like and how it is going to affect you, if at all. We feel it's more important for our clients to understand what steps we're going to take to eliminate the problem - not how it got there in the first place. After all, we're trying to get rid of the issue, not make it happen again! We're so glad your pleased with our work, and that we could waterproof your basement! Plumbing can be a real challenge for homeowners to have to face, but we will always be here ready to assist you with whatever you may need. We will pass on your kind words to Pavel, extend our greatest thanks for your recommendation, and wish you a fantastic day!