Unfortunately, we have had the worst type of service imaginable from the owner of this company, spanning 2 years and have given him every opportunity to resolve our problem. If you e-mail, you can't get a response, if you phone and leave a message, you will not get a return call.
We considered several companies when doing a complete home renovation and considered it vital to choose a company we could depend on. In May 2015, we purchased a complete high efficiency furnace, tankless hot water system, a natural gas fireplace and York 2 ton air Conditioning Unit.
The Installation went well. Unfortunately, the Air Conditioning Unit fails every 6 weeks, since it has been installed. There has been at least 15 service calls. Valves and seals have been replaced. Welds have been fixed, the freeon has been added countless times. It has been stated by multiple technicians that there has to be a manufacturing fault in the unit itself, because everything else has been fixed, replaced, or examined.
And here it is, 6 weeks after the last repair and another spell of hot weather which meant the unit has been running, and it's iced up and shut off again and we had to text the owner and company, only to have no reply. I can not wait another 7 to 10 days to get one which is taking us into October, as is the normal method of communication from this company.
If you are considering working with a company, you have to choose one that is willing to communicate with you and who will take the steps necessary to fix a problem when one occurs. We bought an air conditioning unit from this company 2 years ago and have yet to have a summer where when the the temperatures got hot, that the thing actually worked.
We've spent hundreds of dollars on hotel bills because the temperatures in the house melted coconut oil and made the computer overheat and it made it impossible to work from my home office waiting for them to return my calls so I could make arrangements to have them come and do the service call.
If Terry the owner takes the time to read and respond to this message, as he won't reply to the text, email or facebook ones my husband or I have sent in 2 days, then please be aware that as discussed 6 weeks ago, this time, the only solution acceptable to us is a replacement of this unit as clearly there is a defect in it and has been from day 1 and it is time to make this right. It has been 2 years of my contacting you every 6 weeks from May through September.
Nothing would please me more than to remove this post and have the air conditioner we paid for, an air conditioner that works.