May 2018 - This is the 3rd spring we tried to start the Air Conditioning unit we had installed from Green Authority and of course, it did not work. So we texted the Owner to advise him it was the same problem we had from the day it was installed. The unit fails every 6 weeks and will not start until Freeon is added. We received a reply text from him that his company had "...declared bankruptcy due to the vicious attacks and posts I had left on Home Stars and Facebook and refused to remove and there is nothing he could do to help us as they are NO LONGER IN BUSINESS." This is after we purchased a 10 year warranty from them.
Clearly, we are joining the long list of people who are taking legal action against him in small claims court. Not that we'll ever see any of our money back . We kept the name of the York representative and will contact them directly and see if they can do anything for us, and if not, we will need to purchase and have installed a brand new Air Conditioning unit, as the brand new one we bought from Green Authority was a lemon, was not installed properly and should have been replaced after the first year it did not work properly.
We gave a new small business owner too many chances to make things right and he took advantage of us in the worst of ways. Unfortunately, this pattern of business is what he does for business and we got caught.
Please use a large, well known company for your large Air conditioning and heating needs. Do NOT purchase anything from Home Shows. It's not worth taking a risk on a new company, when the new company may be owned by an experienced person who simply buys and sells businesses and has no actual experience in the HVAC business and because of their poor business skills, will close their doors within 3-4 years and leave you stranded after trusting them with one of the largest purchases for your house.
Unfortunately, we have had the worst type of service imaginable from the owner of this company, spanning 2 years and have given him every opportunity to resolve our problem. If you e-mail, you can't get a response, if you phone and leave a message, you will not get a return call.
We considered several companies when doing a complete home renovation and considered it vital to choose a company we could depend on. In May 2015, we purchased a complete high efficiency furnace, tankless hot water system, a natural gas fireplace and York 2 ton air Conditioning Unit.
The Installation went well. Unfortunately, the Air Conditioning Unit fails every 6 weeks, since it has been installed. There has been at least 15 service calls. Valves and seals have been replaced. Welds have been fixed, the freeon has been added countless times. It has been stated by multiple technicians that there has to be a manufacturing fault in the unit itself, because everything else has been fixed, replaced, or examined.
And here it is, 6 weeks after the last repair and another spell of hot weather which meant the unit has been running, and it's iced up and shut off again and we had to text the owner and company, only to have no reply. I can not wait another 7 to 10 days to get one which is taking us into October, as is the normal method of communication from this company.
If you are considering working with a company, you have to choose one that is willing to communicate with you and who will take the steps necessary to fix a problem when one occurs. We bought an air conditioning unit from this company 2 years ago and have yet to have a summer where when the the temperatures got hot, that the thing actually worked.
We've spent hundreds of dollars on hotel bills because the temperatures in the house melted coconut oil and made the computer overheat and it made it impossible to work from my home office waiting for them to return my calls so I could make arrangements to have them come and do the service call.
If Terry the owner takes the time to read and respond to this message, as he won't reply to the text, email or facebook ones my husband or I have sent in 2 days, then please be aware that as discussed 6 weeks ago, this time, the only solution acceptable to us is a replacement of this unit as clearly there is a defect in it and has been from day 1 and it is time to make this right. It has been 2 years of my contacting you every 6 weeks from May through September.
Nothing would please me more than to remove this post and have the air conditioner we paid for, an air conditioner that works.