Plumbing Solutions

Plumbing
Oshawa ON L1K 2N8
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85%

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Reviews by rating (past 12 months)

Reviews for Plumbing Solutions

Average customer rating:
9.4 10 (20 reviews)

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Sue in Ajax
Sue in Ajax
1 review Ajax, ON
10/10

Shower base install

I wouldn't hesitate to recommend Ben. He is very knowledgeable, efficient, and ensures that he leaves the job as tidy as he finds it. He provided lots of suggestions and advise as to the best way to finish off our shower installation. I will certainly use him again.

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Company Response

Thank you for the review, Sue!

Stephanie in Brampton
Stephanie in Brampton
1 review Ajax, ON
10/10

Basement Project

I used Ben recently for a basement renovation and I had a fantastic experience. He is very knowledgeable, creative and extremely clean and meticulous with his work. My husband and I were very impressed with the high quality of work and well priced services. I would recommend this company in the future.

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Company Response

Thanks Stephanie, we're glad you were happy with the work we completed.

Marie Michaels from Clarington
Marie Michaels from Clarington
5 reviews Newcastle, ON
10/10

LOTS of different plumbing work

Recently, Ben came to the house to pipe in a water connection for a new fridge that dispenses water, makes ice, ... HOWEVER, I recommended Ben to my business landlord in Bowmanville for a sewer leak above us and he was so quick, efficient and reasonably-priced that my landlord has called him for every issue since, including for her own home. Have never met a plumber that comes close to Ben's skills, which are always well priced! Would not hesitate to recommend Plumbing Solutions!!!

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Jeff
Jeff
4 reviews Pickering, ON
10/10

Excellent Work and Service

Ben at Plumbing Solutions was very helpful from the first phone call and very helpful throughout the entire process. He was professional in his assessment and projected cost of our project. He did the job with his apprentice and they both wore protective boots over their work boots which my wife loved! They were done on time and on budget. I would recommend Ben and Plumbing Solutions again.

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Company Response

Thank you very much for your feedback, Jeff! We're glad your wife liked our boot covers - we do our best to respect our customers' homes. We look forward to working with you again in the future.

Marsbars38 in Oshawa
Marsbars38 in Oshawa
2 reviews Whitby, ON
10/10

The shower handle wooos

I had a shower handle that needed fixing. I tried to fix it myself and failed miserably. There was internal damage caused by a previous contractors poor installation work. I asked Ben from Plumbing Solutions to take a look at it. He did a great job and was very professional and efficient. I would highly recommend his services. Thank you!

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Company Response

Thank you for your review, we are always happy to help!

Private User
Private User
Private User reviews Whitby, ON
0/10

Connect laundry tub (our supplies), bathroom faucet replacement

Don't touch them. These plumbers did a very average job, charged an exorbitant rate for a small amount of work. A plumber and apprentice arrived and of course we were charged the hourly rates for both. The plumber at the high hourly rate took off for almost 2 hours to buy a faucet. We provided the rest of the material for the laundry tub. Basically, the apprentice without supervision did the work.

Within weeks after the new faucet had been installed in one bathroom, the sink has cracked and must be replaced. The only bathroom sink they touched and it cracked - seems to be more than a coincidence. My husband is a senior and clearly they thought that they could take advantage of him. I asked as to the cost prior to the finish of the job and they said an invoice would be sent to us - it was and it was absolutely ridiculous - the cost of small parts were magnified by as much as 600% (we checked). We had a senior plumbing contractor review the invoice and the work and he was not impressed whatsoever. Proceed with caution and get a firm estimate as to cost and a warranty as to the work to be done so that - like us , you will not have to employ another plumber to fix any damage.

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Company Response

Plumbing Solutions was retained to complete various plumbing work for this customer, however once on site, the customer increased the scope of work. We walked the customer through the work required to fix each issue prior to starting work.
- The copper water lines in the basement were not supported on the vertical drop, as they were soldered directly into the old faucet, which was fed from the top. We had to add supports by drilling into the concrete to support these pipes properly, and then as the new faucet was fed from the bottom, and had no isolation valves, we had to install valves underneath and use braided supplies to feed the faucet. This was all shown to the homeowner, and work was approved to go forward.
- The bathroom sink pictured is original to the home and in poor condition. We changed the faucet for the customer, however any cracks that occurred later were likely due to its age, since a faucet install does not crack a sink basin.
- Plumbing Solutions went to the local Home Depot to pick up a new sink faucet, however the time to drive to Home Depot to make the purchase was not anywhere near 2 hours. This is an exaggeration.
- The faucet purchase cost was passed onto the customer with no markup.
- The customer provided partial payment for the work completed, but refused to pay the balance. After nearly 4 months of emails, the outstanding balance was sent to a collection agency. The outstanding balance was never paid. In retaliation for sending the outstanding balance to a collection agency, the customer posted an unfair and inaccurate review of our work.
- Other contractors beware of this customer!

Lesley in Toronto
Lesley in Toronto
4 reviews Courtice, ON
10/10

Outdoor plumbing - hose bib replacements

On a recommendation from a group in facebook, I contacted Ben of Plumbing Solutions. He was quick to respond for the quote and even quicker to send his team to fix the problem. He understood our urgency for needing both outdoor hose bibs fixed. The 2 gentlemen he sent were very professional, courteous and knowledgeable. Lucas explained everything that was going to happen prior to starting as well as he explained throughout the process. He was patient with my limited knowledgeable and made it easy to ask questions. The following day when we noticed another problem, Cheryl was quick to dispatch Ben who diagnosed the problem and then sent Lucas with the part needed to fix the problem. We would definitely recommend this company to anyone with plumbing issues. They went above and beyond to provide a wonderful customer experience. We'll be calling them again and so should you.

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Company Response

Thank you Lesley, we are so glad that were happy with our services. We look forward to working with you again in the future.

Private User
Private User
Private User reviews Whitby, ON
10/10

Faucet/Tap repair

Ben and his team were very quick to reply to our request and did a very professional job. they were very reasonably priced and left the house better condition than they found it.

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Company Response

Thank you very much. We always respect our customers' homes and ensure we clean up thoroughly once the work is complete.

Kimberly in Oshawa
Kimberly in Oshawa
1 review Oshawa, ON
10/10

Ben Saved Me!

I called a plumber for the first time and Ben came to my rescue. He was professional, knowledgable and affordable. My shower works better than when it was first installed. Thank you!

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Company Response

Thank you Kimberly - glad we could help!

Copeland F.
Copeland F.
3 reviews Toronto, ON
10/10

Two Bathroom Renovations

Whenever I have an opportunity, I highly recommend Ben Beven (Plumbing Solutions). Ben has two stand-out qualities that pretty much tell all ....
1. I FONDLY refer to Ben as my " borderline OCD Plumber" ( OCD in the best possible way !!!)
We recently completed two extensive bathroom renos's. A couple days into the job my husband, who rarely takes notice, commented on how meticulous Ben's work was, how he clearly takes pride in what he does.....and what a shame it was that in the end his work would be all be hidden behind drywall!!! Jokes aside..... Clean and meticulous (not to mention 100% punctual) from start to finish.
2. 100% accountability. Anyone who's been through Renovations knows things don't always go as planned; mistakes happen even with best "intentions" and close "attentiveness".
We had one such mishap but Ben took full responsibility and immediately assured us that all would be taken care of. He was true to his word and what more could anyone ask for?

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Company Response

Thank you for your honest review. We are thrilled that you were so happy with our services. We take pride in our work and will always address any issues if they arise.

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