After the downpour of rain we had, I had rain coming into my bedroom through a hole in my shingles caused once again by raccoons. After calling another company (I left a voicemail, no return call whatsoever) I called John at Sum-it. He answered his phone almost right away and said he'd try to squeeze me in during the day. He kept me posted throughout the day as to how busy he was, and when he'd be at my house, and arrived not too long after he said. He examined where the leak was in my house and went outside onto my roof and showed with a pic where the raccoons had made damage in my shingles, and noted that others had not been glued down properly. He reduced his original quote by $50 and was done in no time, and even showed me the likely trees where the raccoons were accessing my roof from. John was polite, courteous, and efficient throughout the whole process. Thank you so much, a great job with great service.