We are the second owners of a thirteen year old house and did not expect to be replacing a roof so soon. I have used HomeStars for several jobs and written a review on each one. I have to say that Sum-it Roofing has to be at the top of the list. We received several quotes for the job, one at $20,000, another at $18,000 and some lower than the company we chose. I originally spoke with John who viewed our roof and the damage caused by the horrible storm. In addition, our shingles were all curling and we needed a new roof fast to avoid water damage in case of heavy rain.
After our talk, my husband and I decided to speak to Eris, his sales rep. Eris came over the next day and spent 2 hours with us. He explained EVERYTHING; how the company works, the type of shingles they use and why, all the extras included such as vents, etc. He also emphasized that the crew is all trained and must wear safety gear unlike some other companies where the crew just walk around the roof unprotected from accidents. He was not trying to “sell” us. Rather, he was factual and clear. He took samples of shingles outside and placed them against our stone and brick to ensure the color we chose would be visually appealing. Other contractors said color didn’t really matter but I was concerned about that issue and Eris explained that the front of the house is the first thing you see – VISUAL is so important and it certainly is to us. We signed the contract and set a date for the job.
Normally, shingles are placed on top of the roof before starting the job, making it easier to get going. Because of the type of stone we have on our driveway, the truck carrying the shingles could not park there. The company had to place a hoist on the driveway and physically place each shingle package on the hoist to lift them up. It was a tedious and backbreaking job but not one complaint was heard by us.
Everyone showed up for the job including John, the owner, and Alejandro, the construction supervisor. They ALL worked on the roof together. That was a surprise as most owners just send a crew. Not John. He was right up there working with everyone else. Our roof has many curves, valleys and slopes so it is not an easy roof to work with and the crew was fantastic, working all day in the heat. (Please give your guys food and water!) They started at 8 am and they finished for the night at 9 pm, exhausted but still smiling. Everyone said good morning, how are you, have a wonderful day. Who says that today?
The next day was finish and clean up. Once the job was done the crew cleaned up the area and used their magnetic machine to catch the nails. I then noticed 2 workers on their hands and knees picking through the grass to ensure that no nails had been left behind. They even cleaned out our entire garage, making it way cleaner than before they even started the job.! The following Monday, John came by, climbed onto the roof and checked everything to ensure the job was intact and completed properly. It was. We were not disappointed.
Sum-it Roofing is amazing. John is one of the nicest and most honest people we have ever had the pleasure of dealing with. Companies are not afraid to charge high prices and then disappear once they get their money. My husband and I never once had or have that feeling with Sum-it Roofing. They are totally honest and don’t pull any punches. John is to the point, giving his best advice as to what a customer requires. Eris knows his job inside out. He is kind, answered every single question (there were many) and leaves you feeling totally confident in your decision to use Sum-it. We could easily have gone with a less expensive company but we felt no commitment on their part once the money was paid. We are thrilled with our decision.
After what we saw before and after the work was completed, we have already recommended Sum-it to others. We are so grateful to John, Eris, Alejandro and the entire Sum-it crew. John, thank you so much. Kudos to you and your company for a job done with heart, loyalty, and true professionalism!
- Company Response
Elka, you are truely amazing.. thank you for the Timmy's lol, a lil sugar helps with energy ... your husband is a wise man, I have learned a lot from him in the 2 days we spent upgrading your roofing system. It was like business and School at the same time.
Have an awesom Sumner ..we will never forget this great business experience..