Environmental Plumbing

I had a problem with a leaking toilet fill valve.
I send an email about 7:30am and the owner, Gary call be back probably within 15 minutes.

He gave me a quote but I decided to replace the toilet. The price was already on their website and Gary confirmed it is still valid.

A few hours later, Dan arrived with the new toilet. He was friendly and courteous and answered any questions I had. The price is exactly as quoted.

I would use them again for any plumbing problems.

Gary and his team provided excellent work. They have provided us with detailed information on the whole service and completed the job as per requirements. I will definitely be hiring them again should we need a plumber.

I made a request for a plumber through homestars and I received a call from someone few minutes after the request was placed. Customer service was excellent over the phone before and after the work was completed. Im satisfied with the result

The came on the same day that they were contacted and showed up promptly. After diagnosis they determined that a main passage was clogged. I filled the sink with water while they used a 'snake' to remove the obstruction. We tested it afterwards with both the kitchen sink and the slop sink in the basement. There were no issues.

The whole process took roughly 20 minutes.

They are courteous and friendly and to me the price seems reasonsable.

Requested quotes from multiple Ottawa plumbers to replace two defective anti-siphon frost-proof wall hydrants installed by original homebuilder 17 years ago, and I wanted the work done within the next day or 2.

Gary at Environmental Plumbing was the fastest at responding, on both HomeStars and direct email, had an open appointment slot for next morning, provided a full all-in quote upfront, explained the work required, made sure I knew that I would be getting the super premium Woodford Model 19 with a full 5yr parts & labour warranty, and that other shops may quote me for the inferior Model 17.

Other companies were slow at responding, did not have any availability within next few days, told me I needed to pay a dispatch fee and then an hourly rate after, would only install a Model 17, and/or couldn't obtain a Model 19.

Dan arrived the next morning, was very easy to talk to, professional, and knowledgeable, explained the work involved, showed me the install process, and answered all questions that I had.

I definitely overpaid for the garage wall hydrant job, it was very fast and simple to do, and I could have easily done it myself. However, replacing the backyard wall hydrant was extremely tricky and involved a lot of work - cutting a hole into my basement ceiling, cutting a bigger hole through the floor joist, fishing a PEX tube through bend, and installing a panel to cover the ceiling hole.

For the speed of chat/email responses, the quick appointment availability, the quality of work, the quality of parts, and the 5yr parts and labor warranty on the hydrants, I'm ok with the price paid.

I highly recommend Dan and Gary, especially if you have a complex/tricky situation.

We had a clogged kitchen drain that wouldn't respond to our attempts with over the counter drain cleaners. Dan was able to respond within 24 hours of our request for repair. Dan explained the problem to us very courteously and cleared the drain and replaced some pipes in rceord time. The price was very reasonable. I would definetly use the services of EnvironmentalPlumbing again and would recommend them very highly to others. Thanks again to Dan and Gary
Cathy

We were very pleased with Environmental Plumbing.

They installed four new toilets and a laundry room vanity for us.

They provided good advice, excellent service!

Thank you, Dan and Gary!

PS: Called Dan and Gary again a few months later to install a replacement kitchen faucet. Great service again! Very pleased.

My bathroom taps were getting harder and harder to turn and needed new cartridges. Gary answered my service request immediately and ordered the parts. They kept me informed re delivery of the parts. While I ended up getting a whole new faucet set (my choice) their professional manner, accomodation to my working hours and competence at the job were outstanding! I would highly recommend them for all your plumbing needs. Thanks guys!

Another plumbing company was sent to my house 5 times by my property manager to unblock a toilet. Plumbing company told me the pipe was undersized and they were finding wipes. Told property management company to ask Environmental Plumbing to come look at the reason it keeps blocking and their first visit they found a foreign object in the toilet even sent me a video. Cannot rate this company high enough for their professionalism and documenting on video what they found. A+++++

They came to reseal around a toilet as well as check out a few drains that were draining slowly. Had a great experience with them; they do great work and explain the process well. I would definitely recommend Environmental Plumbing.