Requested quotes from multiple Ottawa plumbers to replace two defective anti-siphon frost-proof wall hydrants installed by original homebuilder 17 years ago, and I wanted the work done within the next day or 2.
Gary at Environmental Plumbing was the fastest at responding, on both HomeStars and direct email, had an open appointment slot for next morning, provided a full all-in quote upfront, explained the work required, made sure I knew that I would be getting the super premium Woodford Model 19 with a full 5yr parts & labour warranty, and that other shops may quote me for the inferior Model 17.
Other companies were slow at responding, did not have any availability within next few days, told me I needed to pay a dispatch fee and then an hourly rate after, would only install a Model 17, and/or couldn't obtain a Model 19.
Dan arrived the next morning, was very easy to talk to, professional, and knowledgeable, explained the work involved, showed me the install process, and answered all questions that I had.
I definitely overpaid for the garage wall hydrant job, it was very fast and simple to do, and I could have easily done it myself. However, replacing the backyard wall hydrant was extremely tricky and involved a lot of work - cutting a hole into my basement ceiling, cutting a bigger hole through the floor joist, fishing a PEX tube through bend, and installing a panel to cover the ceiling hole.
For the speed of chat/email responses, the quick appointment availability, the quality of work, the quality of parts, and the 5yr parts and labor warranty on the hydrants, I'm ok with the price paid.
I highly recommend Dan and Gary, especially if you have a complex/tricky situation.