Hargrave Heating And Air Conditioning

We originally had a new furnace and A/C unit installed. Everyone I spoke with was extremely professional, punctual and efficient. We had a gas leak yesterday and called another company as well as Hargrave, was told by the other company that I would receive a call back yesterday evening, but didn’t. I spoke to Janet from Hargrave, she went above and beyond to try to get a tech to come last night
So we wouldn’t be left without heat and hot water for the night. Unfortunately, due to the fact that it becoming dark it wouldn’t be possible for someone to come, so she promised that Steven would come the next morning at 8:30am. He arrived at 8:20 am and fixed the problem. Janet and Steven were both extremely helpful and informative.

Words cannot describe the level of customer service provided by Tim. My Furnace broke down and was no longer working and there was an extreme cold weather alert with temperatures reaching below -25. Tim came up clutch, he provided us with a brand new furnace and installation was done very quickly. All this was done on a Sunday. The technicians were extremely knowledgeable and very nice. They took out the existing furnace and installed the new one in about 3 hours, they also installed and setup a new thermostat. I would definitely recommend to go with Tim for all your HVAC needs. A+++ customer service and work done.

Straight check of the humidifier system which the agent said was working fine, but needed a new filter after the one that was in there was calcified to death. Had the part on hand, swapped it in. Done in 20m. Even went to the lengths of showing me how to do it myself on a regular basis and what part to look for. Honestly I love service agents that do this. Shows they are honest and really want to help customers. Billing was super easy as they where able to process electronically my payment and invoice to my email. Love it. All above board like it should be. Would call again.

I am very please with the installation of the furnace inspite not seeing it in person yet.As far as I know it’s working good. I am very thankful that they were able to install it sooner than later since it’s not easy not having a working heater when it’s cold . Thanks to Steven and Janette to make it happen.

We lost our heating on a cold Sunday evening. They were the only company that was willing to come out and help us. Unfortunately we needed a new furnace but they replaced it efficiently the very next day.

Extremely happy and satisfied with the install. The entire staff from sales to install were extremely helpful in answering all of our questions.

Also had the furnace replaced two years ago by Hargrave and very happy with it. We strongly recommend them. Very satisfied . 5 out of 5.

7 days ago Enbridge disconnected my gas line to my furnace at midnight due to high carbon monoxide going into my neighbors home so we had no heat. I called Tim at Hargrave that morning at 7:40am. By 7:55am a Service Technician was at my home and gave me some options to repair or replace the furnace. With the amazing knowledge of the Service Technician I decided to replace the furnace. I was immediately provided a quote on the spot and was given a date to have the new furnace installed. 20 minutes after the Service Technician was gone Tim from Hargrave called me and had made some arrangements to have a installation team come the same day to install the new furnace as I had no heat and that was unacceptable to him. At 10am the same day an installation team was there and all done by 12:30pm. First call 7:40am and all said and done 12:30pm, just under 5 hours for the whole experience.
Hargrave is absolutely amazing from start to finish. The installation team were so professional and the quality of work was second to none.
I will definitely never call and other company as Hargrave is an absolute winner and I will always recommend them to anyone.

The best customer service
Jeanette was very patient and worked with us to secure the contract.
The 2 technicians were super
Kelvin & Kenny
I am hoping to buy a central AC next year
Also thanks to Rina/Lowes

Hargrave heating and cooling were fantastic. From initial quote to final installation they were very informative and professional Recommend install via Lowes in Durham region as Hargrave handles the process but you will get Lowes gift cards back in the amount of 10 percent of purchase, pre tax over and above manufacturers discounts.

Had four quotes for my project, they weren't the cheapest but they were the best professionaly.

Our AC failed in the worst possible time, the hottest summer in recent memory. To our dismay we also found out through our quote tender that a severe shortage of product was in effect throughout the industry. Tim at Hargrave Heating & Air Conditioning provided a creative solution to the shortage where four other companies had none. Hargrave's professional team of installers removed the failing unit, installed the new AC and proceeded to follow up on the system functionality. Steven, their technical rep is knowledgeable, courteous and provided us with clear and concise directions on how to maximize the use of our new system.
We have NO reservations in recommending Hargrave Heating and Air Conditioning to anyone in need of a competent and professional team of experts in this field. Hargrave's competitive pricing structure a welcome additional bonus.