Pristine Plumbing & Drainage

Plumbing
322 Boyne Street New Westminster BC V3M 5K1
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Monica in Vancouver
Monica in Vancouver
2 reviews Vancouver, BC
8/10

Toilet tank and drippy taps issue

I had a toilet tank that kept flushing on its own. Over time, the refill rate slowed down to a trickle. The tap on the basin was dripping.
The first technician came, replaced a toilet part and said he would hunt down a tap part. I said I would go online as well. I found out that my taps have a lifetime warranty. They simply sent me a replacement at no charge. The toilet started self flushing again. The issue was not fixed and I was charged for the call and a part.
I became angry and talked to Daniel, the owner. Daniel was immediately responsive and came personally. He fixed the toilet tank by replacing another part. The toilet flushed normally again. He also installed the tap part. He did all this as a goodwill gesture. He did not charge me anything for his call.

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Company Response

Thank you for the review Monica, I'm happy we were able to get your issue resolved on the second visit. Unfortunately in your case your old toilet had two separate issues. We had originally only noticed the first one but like you said we came back and repaired the second issue for no extra charge. Thanks Daniel.