The laundry room sink where our washer empties into was not draining. I contacted Homestars to get the names of some plumbers. The first company who responded said they'd be able to come out the next day. Unfortunately they got held up at their previous job, but didn't notify me - I had to phone them to see what happened and reschedule. I expected them to turn up the following week, but they did not show up at the agreed time, so I cancelled the service request. I contacted Daniel at Pristine Plumbing, and he arranged for Michael to come that afternoon. Although Michael was very thorough, professional, and conscientious, he was unable to clear the obstruction after two hours. He relayed this information to Daniel who came out the following day and, after spending an hour and a half through a different access, was able to clear our drain. We were not charged for the first visit, and Daniel ensured everything was operating perfectly before leaving - he even replaced a part free of charge. And what also impressed me was the fact that my house was not left in a mess or utter chaos after either visit. I cannot say enough about the positive experience I had with Pristine Plumbing and Drainage, except to say that I intend to use them for all future plumbing/drainage needs and would not hesitate to recommend them to family or friends.
- Company Response
Thank you Bev, we look forward to working for you again in the future.