Dependable Renovations Ltd.

General Contractors
124, 370, 5222 130th Ave SE Calgary AB • T2E 7P6
Write a Review
Write a Review

HomeStars
General Contractors
Dependable Renovations Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Dependable Renovations Ltd.

Average customer rating:
9.8 10 (37 reviews)

Sort by

Private User
Private User
Private User reviews Calgary, AB
10/10

Main floor renovation

Dependable Renovations helped us renovate our older home in Bridgeland, Calgary.
Our plan was to completely remodel the first floor, including the kitchen, dining room, living room, a bathroom, and three bedrooms. We changed the floorplan, replaced all of the flooring, and gutted the kitchen and bathroom. At the beginning of the project we discovered that we were expecting a baby, and asked Dependable to accelerate the schedule so that our home could be ready for the due date. Dependable really came through for us! The project was done on schedule and within budget.
Throughout the process, we felt supported by Chris, Michelle, and team. Communication was great, and of our concerns or requests were taken seriously, no matter how minor.
A few months later, we remain extremely happy with our home. Hiring Dependable was a good decision.

Approximate cost of services:
$150,000.00
Was this review helpful?
Company Response

Hello Daniel and Eva,

Thank you for the fantastic review. It was a pleasure working with you and we are all super happy with how the project turned out. We would relish the opportunity to work with you again should you need our services.

We hope the renovation brings you much joy for many years to come.

All the best,

Chris.

Alex S in Calgary
Alex S in Calgary
1 review Calgary, AB
5/10

Office and Ensuite Reno

We have done a recent bathroom and office remodel with Dependable Renovations. This is our second project with them, the first one being a kitchen / bathroom / powder room reno done several years ago.

Prospective clients should know that, since July 2021, Dependable Renovations is under new ownership. We were not aware of the upcoming change in ownership when we gave Dependable Renovations our most recent contract. The transfer in ownership happened about a month into our project.

We were very pleased with our first experience with Dependable Renovations in 2019. What stood out was the fact that everything exceptionally well managed : deadlines were respected, the trades knew the scope of work, and the owners were very involved and in constant communication with us and with the trades. Essentially, during our first experience with Dependable Renovations, we did not have to worry about a thing : the work was done well, on time, and within budget.

We had a vastly different experience this time. To be fair, the new owner had big shoes to fill. We also acknowledge that inheriting an existing project with existing clients must have been challenging. However, even though the official ownership transfer happened about a month into our remodel, Chris (the new owner) had been around since the start, initially introduced to us as a manager, and therefore had ample time to familiarize himself with the details of our project.

Things started falling apart quickly after the change in ownership. What was supposed to be a 10 week project ended up taking 8 months to complete. Some of the delays were due to supply chain shortages (therefore out of anyone’s control), and we are in no way blaming these delays on Dependable Renovations. But there were also substantial delays that occurred due to poor planning, and damages that required repairs. Some of the problems that we encountered included : lack of communication, a high turnover in project management, and little oversight from the new owner (who remained uninvolved throughout our project).

The trades who worked on our house did a great job, and we would hire them independently in a heartbeat. But the project was poorly managed after the change in ownership. Essentially, for a big portion of our project, we could not trust that things would run smoothly!!! Because of that we had to be present on site daily, confirm that the trades had actually been booked, check in with the trades to make sure that the entire scope of work had been appropriately communicated to them, and outsource solutions to encountered problems ourselves. Basically, after the change in ownership we had to keep track of every single detail to ensure that things actually kept progressing. Unfortunately, this is not what we signed up for when we hired a company who charges >20% management fees.

Ultimately, we want to be fair in our review. The management was not up to the standard that we experienced during our prior renos with Dependable. However, we are still giving them a 3-star review because there seemed to be some good will. Towards the end of our project, after numerous complaints, Jim was brought in as our new project manager, and things improved substantially. Jim (who has been with Dependable for several years) was reliable and organized and made sure that the job got done. Dependable did fix some of the mistakes and all the damages that they caused at their own cost, and the renovations ended up being completed adequately.

I am hoping that the problems we encountered were due to lack of experience, and that things like communication, owner involvement, and scheduling will improve over time. However, after this experience, we will not be hiring Dependable for any of our remaining renovations, and can no longer recommend them to others.

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Hi Alex

It was a pleasure to work with you and I do hope that the challenges we faced do not dull you enjoyment of you new space.

With regards to your review I think it is balanced and clearly highlights two primary issues we faced. The first being the Covid impacted supply chain which is now improving. The second being the project manager we assigned to your project, who we have had to let go. I am pleased that Jim was able to bring things back on track and towards the standard I am demanding our my team. I also appreciate you noting that we rectified and paid for the issues my initial project manager caused.

I am sorry to hear you do not intend to use us again. However if you were willing to come back to us, I think you would have a much better experience.

I wish you all the best.
Kind regards
Chris

Jason in Creston
Jason in Creston
0 reviews Calgary, AB
10/10

ENSUITE REBUILD AND MAIN BATHROOM UPDATE

When everything was said and done we were very happy with the job that Dependable did on our ensuite (total rebuild) and upstairs bathroom (update/lipstick renovation). The renovation occurred during the change in ownership. There were some issues with communication early through the transition. We addressed the issue with Dependable, they listened to us and made all the appropriate changes which is why we are giving them 5 stars. Michelle, went above and beyond for us, several times when we ran into supply change issues. Overall we had a very positive experience and would work with them again.

Approximate cost of services:
$80,000.00
Was this review helpful?
Company Response

Hi Jason,

Thank you for taking the time to review us. It was a pleasure to work with you during your renovation and we appreciate your patience during the transition of ownership. We were incredibly pleased with how your renovation turned out and would relish the opportunity to work with you again in the future.

I wish you all the best for the future and hope that you enjoy your newly renovated spaces.

Kind regards,
Chris Williams

Private User
Private User
Private User reviews Calgary, AB
10/10

Bungalow master suite addition + more

Dependable Renovations built an addition (master suite) onto my bungalow last year. I had been looking into make the footprint of my house larger for some time. I had met with a few different people/companies and nothing seemed to work or they were unwilling to provide me with options that suited my goal. Dependable Renovations worked with me and recommended we bring in an architect to provide the vision and drawings that we needed to help us understand what an addition to our house could look like, this was well worth it.
Dependable’s staff and sub-contractors were great throughout the build. Construction started at the beginning of March 2020, just as the pandemic started. They continually adapted and made sure we felt comfortable throughout the process.
Along the way I requested and made changes and they always accommodated and incorporated them. The renovations included adding around another 400 sq ft onto our current bungalow, including a master bedroom, walk-in closet and 3-piece bathroom. In order to make this addition seem seamless there was a new roof, siding, eaves, and concrete work done around the exterior of the property as well as adding on solar panels. The interior changes were even greater, including upgrades to the furnace, plumbing, electrical, matches to flooring etc.. Today, we have a beautiful home and new room that has always looked like it belonged!
I have had many other renovations done over the years, and much smaller in scope but this major renovation by Dependable was actually the best by far.
Thank you to everyone at Dependable Renovations, (Barry, Lisa, and your team) it was a pleasure working with everyone. We are so pleased with the results and would not hesitate to recommend their services to anyone else looking to do renovations.

Approximate cost of services:
$300,000.00
Was this review helpful?
Company Response

Hi Sheila,

Thank-you so much for this incredible review! You were such a pleasure to work with all the way along; from the beginning of design to end of construction we thoroughly enjoyed every interaction with you.

We hope you have many years of enjoyment in the new space and it brings much more usability to the house for your growing family! :)

All the very best,

Barry & Lisa

Penelope in Toronto
Penelope in Toronto
1 review Calgary, AB
10/10

Bathroom

Dependable Renovations did a bathroom renovation for us this winter and we couldn’t be happier with how it turned out. It was a bathroom that was sorely in need of not only a facelift: it needed plumbing and major re-wiring work that involved the attic, hallway and stairwell. It’s the only full bathroom in our home so time and flexibility were of the essence. Barry told us it would take three weeks. It took exactly three weeks. The crew members were considerate (our house is small), friendly, knowledgeable and skilled and the transformation from shabby and worn-out to absolutely beautiful was almost a shock because I didn’t visualize it would be that much of a beautiful transformation. I was reluctant to let anyone use the bathroom because I wanted to keep admiring it in its pristine state. Fortunately, the daily upkeep is very easy.
Kudos to the entire crew and a special thank you to Lisa for keeping us on track, keeping us on budget, apprising us first of any potential budget changes and helping us make decisions when we were undecided or in need of an objective view point. Regardless of the size of the renovation, small like ours or a major renovation like our friends (who referred us to Barry and Lisa) had them do, our opinion is that Dependable Renovations is a five-star company at every stage of the process, regardless of the size. I can’t wait until we’re ready to do the kitchen. Dependable Renovations is permanently on our speed dial. Thank you Lisa, Barry and crew.
Penelope

Approximate cost of services:
$18,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for your kind words, Penny!

You were an absolute treat to work with - I so enjoyed our interactions, and continue to smile every time I see a text from you. :) I hope you love using your beautiful new bathroom for many years to come, and thank you for the recent referral as well. A happy customer is our greatest form of advertising.

All the very best,
Lisa

Snt387 in Calgary
Snt387 in Calgary
1 review Calgary, AB
10/10

Bridgeland Main Floor Renovation

Barry, Lisa, and the Dependable Team were wonderful to work with. From start to finish, communication was clear, work was on schedule and completed to a high standard. We really appreciated their technical and design guidance along the way too. We couldn’t be more happy with how our main floor renovation turned out. Highly recommend. Thanks again Barry and Lisa!

Approximate cost of services:
$140,000.00
Was this review helpful?
Company Response

Thanks so much, Stephanie!

We thoroughly enjoyed working with you guys as well; you were wonderful to communicate with while you were out of town, and your clear decisiveness made it easy to do the technical and interior design. ;)

We're so happy with how things turned out, and glad to hear you've been using the new kitchen already! Look forward to coming in for some professional 'After' shots soon!

All the Best,
Barry & Lisa

Private User
Private User
Private User reviews Calgary, AB
10/10

Whole Home Renovation

We worked closely with Barry and Lisa of Dependable Renovations from design to completion of an extensive home renovation. Walls, plumbing, electrical, bathrooms, kitchen and basement all renovated. The project started and finished as scheduled and on budget.
The whole team at Dependable Renovations and the trades were professional and pleasant to work with. Communication was open and timely. We highly recommend Dependable Renovations for your project.

Approximate cost of services:
$300,000.00
Was this review helpful?
Company Response

Thanks so much for your review, Lynn! We're so happy you're please with the outcome. :) Looking forward to the photo shoot next week!
All the best,
Barry & Lisa

Laura M
Laura M
1 review De Winton, AB
10/10

Outstanding!

We are so pleased with our project, and the level of knowledge and professionalism of Barry, Lisa and all their tradespeople.

From the first meeting we felt at ease with them! The project began on time, and they were ready for us to move back in on the date promised. We were kept fully informed throughout the duration of the project by both Barry & Jim...and the BuilderTrend app they utilize was an excellent tool to make sure we could see in real-time what stage our project was at.

We can’t say enough good things about Dependable Renovations. They are an amazing team with top-notch qualified trades. Thank you Barry and Lisa!

Approximate cost of services:
$80,000.00
Was this review helpful?
Company Response

Thanks so much for your kind words, Laura!!

We're so happy we were able to help you resolve the 'renovation nightmare' that had happened previously. So glad you're able to totally enjoy your beautiful home now. :)

We thoroughly enjoyed working with you and look forward to staying in touch!

All the best,
Barry & Lisa

Kasia in Toronto
Kasia in Toronto
2 reviews Calgary, AB
9/10

Front entrance expansion and exterior upgrade

We had dependable design and carry out a front addition on our house, new siding, driveway and other upgrades like new gutters, fascia etc. The quality of the craftsmanship that their contractors delivered was excellent and Dependable did a great job ensuring when something wasn't perfect that it would be fixed. We're very happy with the work that was done and can't imagine how we were living without our spacious and beautiful front entrance before.
The reason we give 4 stars and not 5 is that the project completion dragged on for 2 months with small odds and ends and the final stucco painting wasn't done before the temperatures dropped, hence will have to be delayed until spring. Not a huge problem but given we live in Calgary this was a foreseeable obstacle.
Nonetheless we are happy and grateful.

Approximate cost of services:
$120,000.00
Was this review helpful?
Company Response

Hey Kasia,

Thanks for your review - we agree there was definitely a mismanagement of the timing on final items with your project and we sincerely apologize for this. The recent restructuring of our management team will ensure this doesn't happen again.

We're happy that you're pleased with the result of the project overall; the before & after really is stunning - you wouldn't even know it was the same house! The new addition looks fabulous and I'm sure you'll enjoy it for years to come.

Thanks for choosing to work with us on your project, we know you had interviewed a number of contractors and we appreciate you placing your trust in us. We'll be in touch as soon as the weather is stable enough to paint the remaining stucco, but everything else is complete as you mentioned.

All the best & we'll connect soon!
Barry & Lisa

Corissa in Calgary
Corissa in Calgary
1 review Calgary, AB
10/10

Guaranteed a job well done!

We were highly impressed with the professionalism and quality of work from the entire Dependable team. After meeting with various contractors, we knew Dependable was our choice once we met the team as every worker was very respectful, polite, and had years of experience! We also had a newborn while renovations were taking place and I was impressed with how clean and tidy the 'construction site' was. Our reno took 6 weeks and every job was completed on time! We definitely recommend Dependable Renovations for anyone who is considering a reno...you would be in great hands and are guaranteed a job well done!!

Approximate cost of services:
$35,000.00
Was this review helpful?
Company Response

Hi Corissa,
Thanks so much for your kind words! We know renovations can be stressful, but we did our best to keep the stress levels down considering the new addition to your household. ;) We're happy with how things went and that we were able to complete it right on time so you had your house back for Christmas! You were wonderful to work with as well - thanks for choosing us. :)
All the best,
Barry & Lisa

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dependable Renovations Ltd.

Choosing who to trust with your renovation project or custom home build is a big decision. You want someone who will look after your home as if it were their own; someone who will listen to you and guide you through the design, selection and construction processes; someone you can rely on with absolute confidence to do the job right.

Dependable Renovations is an owner-operated business that combines our wealth of knowledge in both new home construction and residential renovations with the care and attention to detail that only comes when dealing directly with business owners. No one cares for our company and our clients like we do!

Our team of professional suppliers and sub-trades are the upper echelon of the construction industry; dealing only with those holding standards as high as our own ensures we are able to deliver stunning results every single time. Our attention to quality workmanship and post-completion service gives you peace of mind knowing that every facet of your project will be handled with care; even years down the road.

We realize that relationships are key, and go to great lengths to create a connection with each client. A renovation or custom build is not simply putting up drywall and painting a few walls; it’s about creating a positive change in your home that will last for years to come!

Our Renovation and Custom Home Building Services include:
* Full Home Renovations
* Gourmet Kitchens
* Custom Basement Developments
* Luxury Bathrooms
* Exterior Make-Overs
* Basement, Main Floor and 2nd Floor Additions
* Custom Home Builds

CATEGORIES
General Contractors and Basement Renovation
PRODUCTS
BILD Calgary Awards 2017, 2018, 2019 BILD Alberta Awards 2018, 2019 CHBA Awards 2018, 2019 Best of Houzz 2017, 2018, 2019
SERVICES
Home Renovations Home Building Custom Cabinetry Basement Developments Kitchen Renovations Exterior Make-Overs Basement, Main Floor & 2nd Floor Additions
BRANDS
Dependable Renovations Ltd.
STYLES
All style trends and preferences
SPECIALITIES
Upscale Home Renovations
WEBSITE
http://dependablerenovations.com/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Cash, Cheque, Etransfer
LICENSES
Province of Alberta Pre-Paid General Contractor License, individual city business licenses
MEMBERSHIPS
BBB A+ Rating, RenoMark, CHBA, BILD, Progressive Home Warranty, WCB
LIABILITY INSURANCE
Yes
DIPLOMAS
Building Moisture Control
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$30,000
BONDED
Yes
PROJECT RATE
Unlimited
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 years labour & materials
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.