So disillusioned by Daniel and Goodboy Landscaping.
In the summer of 2016 they did $25,000.00 worth of work for me The warranty was for 3 years so it expired on June 21, 2019.
On July 7, 2019 I contacted Daniel to indicate my entire front landing was falling apart and sent him pictures. It was the job depicted with the red SUV in the lane way on his facebook page. Dan responded to the pictures with "WHOA" and that the warranty had expired (only by 2 weeks on a job from 3 years prior). Nevertheless he promised to come by (in three separate text exchanges) towards the end of July to fix it.
On September 30th he was still a no show so I contacted him again.
On October 1st he promised to come by on "Tues or Wed next week", i.e., October 8th or 9th. He didn't show.
On October 19, I again texted him as follows: "Hello Dan. You've been promising to come ...for months...can you give me a firm date please?". On October 27th I had received no response. Out of complete frustration, I told him if he did not get the hazardous walkway fixed I would write bad reviews on-line. The exchange that followed was not pretty, and again he indicated the warranty had expired. True to my word, I am writing this review. If anyone knows a reputable landscaper, I would appreciate a referral. Thanks, Barb
The absolute worst customer service I have experienced in my life, hands down!
Better stay away from these guys for any project that might require follow-ups (as any projects might, and most usually do)
He's almost guaranteed not to show up...esp. if you already paid.
They were supposed to re-sod portions of my yard; I wanted to include more areas after the initial quote and gave him more than enough notice in advance before the start date. He claimed he will just take the measurements on the day-of, but then “ran out of sod” at the end of the day. Not to mention he blamed me for “wrong measurements”.
Either way he promised to come back in “a couple of weeks”. When I inquired after a couple of weeks, he said he will show on a certain date when they have another sod job nearby. I email and call that day to confirm, and he keeps ignoring, until he finally replies saying “stop emailing me every day, I come when I come”. It’s now a month later and still no signs of him…
Just do yourself a favor and don’t let the lower prices fool you…you always get what you pay for, and in terms of customer service, this is as bad as it gets.