Shower glass door would not close due to hinge coming loose. Alex said he could tighten for $100 which I was fine with - that covered coming to my house and tightening the hinge. He spent 5 minutes tightening and was done. Asked if there was anything wrong with the hinge and he said "No". 2 weeks later it came loose again and when contacted he advised he was too busy to "help me". Did not offer another date or say when things calm down he would help. I would like to add that this shower was custom built 2 years ago. Now there may be an issue with the hinge, I am not ruling that out as a possibility, but when Alex was in my home he did not mention any problems with the hinge upon inspection. I am most disappointed in the fact that he is unwilling to even come and look at the shower door or make an attempt to help one of his customer's out. No problem when it came to taking a $100 payment for a 5 minute job, but completely reluctant to come back and spend another 5 minutes when the hinge came loose two weeks later. Still have all the text messages outlining his unwillingness to help. Disappointed!!!!!!!!!!!!! I have to add that Alex has refunded $50 out of the $100 for the service call. This came about later on in the day - something is better than nothing. Will be on the hunt to get someone else to look and take care off my shower glass hinge issue.