i'm updating this 3 year old review (see below) due to a recent experience with AH that was not quite as good.
On the positive side, Bill is still reasonably available and he knows Samsung fridges well. He does the repairs efficiently and his hourly rates are fair.
However, I was a bit disappointed this time that he charged for more time than he actually spent on the job and did not acknowledge that fact when I questioned him. Also, some parts you are better off buying yourself.
Still, would certainly use him again but will be a bit more clear up front.
Original review in 2015:
i called many appliance repair companies to try and fix relatively minor problem with our french door Samsung fridge. But even after explaining the problem, none of them could provide any idea of what it would cost to fix, only telling me their charge for an estimate.
I finally reached Bill of AH Appliance and he was the only one who right away could tell me the exact cause and cost. He not only fixed the problem at the cost quoted, but also did another repair on the fridge included in the same price!
Excellent and professional.