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Anderson Appliance And Gas - No Longer In Business
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21%

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Reviews for Anderson Appliance And Gas - No Longer In Business

Average customer rating:
1.4 10 (7 reviews)

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Saavy
Saavy
6 reviews Markham, ON
10/10

Dishwasher

Had some problems with my old dishwasher and a recall, so the installation of my new one took a little more work and expense.
Anderson was quick to do the job and they installed my new dishwasher quickly and with ease.

Review has 1 previous version
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Krime in East Gwillimbury
Krime in East Gwillimbury
4 reviews East Gwillimbury, ON
0/10

Should NOT be in business!

I paid to have all my appliances installed in the spring of 2017. During installation, my new dishwasher was damaged as the licensed tech used his own screws that were thicker and damaged the top of the door when it closed. I let it go as it seemed to be an honest mistake, but pointed it out and he used the proper screws that came with the dishwasher which fit fine. I paid, got the invoice and had the 1 year warranty confirmed.

First event:

After a few wash cycles with my new stacked washer dryer, during high spin speeds there was a loud squeaking and banging sound where the top dryer would rock back and forth. I had the manufacturer come in who advised me the machine was fine. Upon closer inspection, I noticed the stacking kit was not installed properly when it was screwed in, and the rear leg was not properly seated under the metal trim, causing it to rock back and forth and bang on the top of the washing machine. I was also informed by the washer/dryer technician that the dryer vent was against code as it was far too long and had way too many turns in it as it was looping all over.

I called Anderson Appliance and Gas to report these two issued and spoke to who I believe was the technician that was at my house doing the install. He denied that it was him, yet he knew all the subtle details of my installation (well beyond any reports that may have been made on file). He raised his voice in constant defence, cutting me off as I tried to speak and said that they would not come over as there was no point, nothing they could do and that's the way its suppose to be (you can't mess these kind of installations up).

Second event:

2 months or so had passed and I was frustrated with the ongoing issues so I called again. I spoke to a women regarding the matter and was told 1) it was so long ago, 2) they no longer service my region, 3) I should fix the dryer venting myself and just cut it to shorten it, and 4) That she would speak to management and get back to me. I never heard back.

Third event:

9 months later now from original date of installation, and I smell gas behind my gas range in the kitchen. I have a baby at home so I call the Enbridge emergency services and they come to assess the leak. I'm issued a red tag A as they find a leak at the connection point of the flex gas line where it connects to the stove. I call Anderson Appliance and Gas and speak to the women once again. She asks me for the model number of my stove and within a few seconds tells me there is a recall on the regulator which would explain the leak and tells me to call the manufacturer to deal with it. I get the number from her and call them, they tell me there is no recall whatsoever. I call her back and report my experience. She tells me the following, this time in a much more firm defensive voice than the first call: 1) She questions if I really spoke to them since she thought the number she gave me was Monday-Friday and it was Saturday (so implying that I was being dishonest with her), 2) That I should still call them back to get them to send there own techs (even though they themselves had done the original install), 3) That it's been 9 months already and too much time has passed, 4) The warranty does not apply to the gas line and this scenario, and 5) That I caused the leak by cracking the flex pipe when I moved the gas range (which was impossible since I never moved it after the installation). She then proceeded to try and get off the phone, told me I could complain to the TSSA if I wanted, and that I'd have to pay $250 to have them fix the issue ($165+$85 Enbridge fee for the red tag).

I was fortunate to locate someone else who came same day and did the fix at a fraction of the price. The fix: The original installer at Anderson Appliance and Gas did not tighten the connector enough. It was loose. They tightened it and the issue was solved and my family was safe again.

An absolutely horrible way to run a business. Stay far away!

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Suman in Toronto
Suman in Toronto
2 reviews Toronto, ON
0/10

Kitchen

This is terrible company and never go with this company. They over charged me and their customer service threatened me to go to court if I complain to TSSA. This company misuse peoples requirements and over charge.

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Johnson in Toronto
Johnson in Toronto
1 review Toronto, ON
0/10

Pricing and Installation

Be ware, this company told me the charges will be $395 for my 5 appliances to install and once they come they make a whole bunch of charges.
The guy was laughing as he came to know I am moving the next day as he knew now I can't go anywhere else.
Talks nice and professional but do not fall in the trap.

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Vishal in Toronto
Vishal in Toronto
2 reviews Vaughan, ON
0/10

Dishwasher installation

DONT USE THEM!!!! We called them for installation of Dishwasher, they gave an appointment but on that day did not turn up and claimed that they tried to reach us on the phone to confirm appointment and since we did not pick up the phone they cancelled it ( I did not receive any missed call nor was it in call records ). When the technician came (after a week of initial call ) he claimed that dishwasher does not come with the all the parts for installation and i can buy them from him or i can buy myself and he can come again after another appointment is booked. With out existing dishwasher broken we did not have any choice but to buy from him. After the installation we found that the dishwasher is not aligned properly . Have been trying to call and explain them but they are not honoring thier so called "1 year warranty "

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Adrian Joachim in Toronto
Adrian Joachim in Toronto
1 review Brampton, ON
0/10

Installation of Fridge, Freezer, gas and induction cook top, built in oven and dishwasher

Dont use this company ever! do not be fooled by the TSSA approved and manufacture authorized installation they claim to be, here is my experience,
incomplete installation of fridge freezer and dishwasher.
fridge and freezer has no trim installed dishwasher has no stopper installed and not balanced both racks are rolling out as you open the door.
I have made over 8 calls and left messages with no one responding, finally used my wife's phone to call they answered and when they figured out it was a complaint they hung up i am reporting the company to the better business bureau .

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Private User
Private User
Private User reviews Toronto, ON

First Review

0/10

Peel Region

HORRIBLE!!
they don't provide you any information at the time of booking appointment and charge you arm and leg for about 15 different 'parts' that you will 'need' to fit in the appliances. Our bill was 3 times the quote we received on the phone.
BEWARE..

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