I STRONGLY recommend reading reviews from the worst to the best. The best reviews are very misleading and false advertising. When booking Tara seems to be very professional and she is able to answer all questions, removing concerns and anxiety. However, things she states such as address of where your items will be stored with their storage promotion, having access to your things etc. is all false advertising. Upon arriving, I was unable to get any address, access to my things and I found out that the address on my invoice is not their address. I had to do extensive research to identify the owner, his address, the company address etc. If you do end up booking with this company, ensure you have your copy of your paper invoice and a lawyer on hand. Also, ensure that what you agree on your invoice is what you're paying for. When it is time to get your things they will try to overcharge and the only success I had with them listening to me and honouring the invoice, that was signed, was through a lawyer contacting them. Also, beware, they may try to charge additional fees upon delivery. Communication is poor, unprofessional, rude at times and very inconsistent. They are hard to reach via phone. They are more responsive via email but again it is delayed. It took 5 weeks from my things arriving in Toronto to me having them in my possession in another storage unit that I had to rent because I could not trust the company with my things. I had originally opted in for the free 8 weeks storage (which I almost ended up using all of) but I tried to get my things upon arrival until 5 weeks later. I assume they were very lackadaisical with it because I had the storage. However, I was eager and adamant about getting my things out of their possession. The only thing that was positive was the movers were efficient when they finally picked my things up and when they delivered my items. Everything arrived. My furniture had been blanket wrapped so they were well taken care of and arrived with no damage. Some boxes were smashed a little but that's a part of the moving process. I am glad to be done with the anxiety inducing and stress provoking process that I went through. And if you're looking to be compensated for poor service, forget it. They gave me $50 off a $1500+ move. It's a joke. Either way... PROCEED WITH CAUTION and KNOW what you are signing up for BEFORE booking and LAWYER up if you have already booked services with them.
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