Drivers caused car accident during collection. Drivers in a rush and had me initial a paper. Driver asked if I wanted the weigh scale or a flat rate. I said weigh scale. He agreed and told me Dixie rd was the location and was on his way home.
Company never called to provide weight. When I called they said I had agreed to flat rate for 11,000 lb. My estimated weight based on inventory sheet was 6700 lb. I said why would I ever agree to that? They said tough, it's already on way to NS and you have to pay to get stuff back.
Driver calls a week earlier than delivery date to say he needs to drop off stuff next day. I say we are not in possession for another week. He says if not able to deliver in the morning he has to take stuff to Montreal and store in warehouse. We see online others have been charged 400 a day for this.
We get driver to agree to take to storage locker. Get local company to agree to leave 2 unlocked as its weekend and they're closed. Delivery guys show up at 9 p.m. instead of 9 a.m. leave stuff in lockers unattended until monday when owners can go and lock up. We are still in Ontario so nothing we can do.
Have to pay 500 for lockers and 500 for another local mover to finish the move. Asked for partial refund and told to make claim. Make claim and told 4 weeks for decision. 4 weeks now passed and cant get a reply from them. Claim form states they will take 500 deductible from any refund they might give. Offered multiple times for them to refund to avoid us writing these reviews and contacting police regarding accident, but they dont respond. Complaint made with bbb today.
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