I have been wanting to redo my master bathroom for several years. Before I embark on any costly venture, I research the crap out of it. Over the past 2-3 yrs, I have researched several companies that did bath renos, and even contemplated doing most of the work myself with my handy brother. After realizing that materials alone would cost me $10K-14K, I knew it would be wise to leave the reno to the professionals.
After searching for companies online, reviewing BBB scores, online reviews, friends feedback, I settled on 3 companies to get quotes. One quote was stupidly high (the faucets aren't gold-plated dude), one was somewhat low and one was in the middle, just a bit higher than what I had originally budgeted. I decided to go with that company - Calgary Bathworks - after great online reviews and an excellent BBB rating.
I engaged the company for an in-home estimate. Dick was very pleasant to work with as I described all the things I hated about my existing bathroom and what I was looking for in my new bathroom. He showed me pictures of past work so I could get an idea of what some features might look like. He also knew that I wanted to remain within a certain budget and proposed ideas that would help me stick to that budget. He wrote me up a quote within a couple days, gave me an expected start date and duration of the project and we were off and running.
I had to wait several weeks before my project started, but the guys showed up on the date they promised. The first day was demo day. By the time I came home from work, the entire bathroom was gutted and materials removed, the foyer had protective cardboard laid down and carpeted areas were covered with a sticky-backed clear plastic. On the third day of renos, I came home to find the tiler (Shane) just wrapping up the base of my new shower. To my shock, it was the same size as my previous shower base. I slightly freaked but Shane remained calm and said it would be fixed. I emailed Dick in a panic. He called me back almost immediately and said the fault was his (outside shower base measurements vs inside got mixed up) and that it would be rectified before I got home the next day. And it was. The remaining 2 weeks went very smoothly. The guys would text me for clarification if needed. They cleaned up after themselves every evening and put tools, supplies, etc away in the garage. All in all, a very pleasant reno experience. This reno took place while I was away at work everyday as well, and I never felt like I couldn't trust the guys being in my home alone. I would highly recommend Calgary Bathworks if you are contemplating a bathroom reno.