I can't say enough good things about Upper Canada Garage Doors Ltd. First, the product is very high quality and looks great. Richards-Wilcox doors really upgraded the look of our house.
While we had a few issues come up during the installation (manufacturing related and the way our home was constructed), Upper Canada Garage Doors stepped up immediately and had all the issues fixed in a timely manner. The whole process from sales to install and afterwards has been great. Patrick, Cathren and, the installers were fabulous to deal with. Cathren provided us with regular communications and status on the issues. As they say, it's not that an issue comes up when purchasing something, it's how the company handles and resolves that issue that really speaks volumes. They deserve the 5 star rating for sure. I wouldn't hesitate to recommend Upper Canada Garage Doors.
- Company Response
Thank you so much for taking the time to leave us such a positive review, David. It was truly a pleasure dealing with you and although there were some issues along the way, you were incredibly understanding while we tried to resolve them as quickly as possible for you. We are so pleased you are happy with your new doors/openers and we look forward to assisting you in future, if you require anything further from us. Warmest regards - Patrick, Cathren and the whole Upper Canada Garage Doors team.