Upper Canada Garage Doors Ltd.

Formerly RW Factory Direct
Garage Doors & Hardware
5100 Timberlea Blvd Mississauga ON L4W 2S5
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Garage Doors & Hardware
Upper Canada Garage Doors Ltd.
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95%

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Reviews by rating (past 12 months)
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Reviews for Upper Canada Garage Doors Ltd.

Average customer rating:
9.7 10 (20 reviews)

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sa3302377mir
sa3302377mir
1 review Brampton, ON
10/10

Garage door openers

The installation was done perfectly and my openers work amazing and the technician was very friendly and have to knowledge to explain the process in details

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Company Response

We are very pleased that you were happy with our service and the professionalism of our technician. If you need anything in future, we would be very willing to help. Thank you - The Upper Canada Garage Doors Team

JOHN
JOHN
1 review Milton, ON
10/10

Garage door and door opener installation

Very professional and quick to respond. Very happy I went with them for my garage

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Company Response

Thank you so much for the positive review. We are always happy to know that we met a customer's expectations. If there is anything else we can assist you with, in the future, we would be pleased to assist you! Thank you again - The Upper Canada Garage Doors Team.

wtj
wtj
2 reviews Oakville, ON
10/10

Double Garage door

Responsive service and good communication. Installed when they said they would. Decent price and quality product. Very satisfied.

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Company Response

Thank you very much for taking the time to leave a review. We are very happy to know you were satisfied with our service and the new garage door. If there is anything we can help you with in the future, we would be pleased to do so. The Upper Canada Garage Doors Team.

Tony &.
Tony &.
1 review Fergus, ON
10/10

Garage Door

We replaced an old garage door with a modern look and feel. Ryan and his crew worked with us on achieving the look and feel we were looking for. We are very pleased and satisfied with outcome of our project. We would recommend Upper Canada to anyone.

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Company Response

Thank you so much for the glowing review Tony! We are very pleased that you are happy with your new door and the service we provided. It was an absolute pleasure dealing with you and we look forward to assisting you if you have any other needs in the future. Thanks again, The Upper Canada Garage Doors Team.

rmeyercdn
rmeyercdn
1 review Toronto, ON
4/10

New garage door in a new garage build

Brand new garage build. Picked their premium door.
The door itself looks great and seems well built. The installation however was not completed properly. The top section does not come to a completely closed position.
Additionally, I opted for the more expensive side mount garage opener (liftmaster). When the door is fully opened, the door remains approximately 6” below the the opening of the framing. When I asked why this was they suggested that that jack (side) openers are restricted in this way, and are not able to fully open. Had this been described, it would not have been the option that I would have picked.
They have said that they will adjust the door, but I am still waiting.

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Company Response

We are very sorry to hear that you are not happy with the installation. We would like the opportunity to come out to make this right for you. Ryan, our salesperson, who originally processed your order will come out personally to see the issue and address any concerns that you may have. I have left you a voicemail to try to arrange something. Please call the office at your earliest convenience and we will schedule something as soon as possible. Thank you for the feedback - we do not want any of our customers to be unsatisfied.

Robert,
I understand your frustration with the door not operating properly, I do apologize that we have not come out there to resolve that issue yet. It is my understanding that we will be fixing this issue A.S.A.P
However, I would like to remind you of the conversation that we had regarding the 8500 Liftmaster opener. At our initial meeting you had described that you had planned on building a mezzanine in the near future, which is why you choose that machine. At that time I did explain that the 8500 was designed for High lift or Vertical lift operations but can work in Standard lift applications (which is what you have) BUT that because it was not designed for such that there are some adjustments that are needed to ensure the longevity of your door and opener and that the door would be left approx. 6" into the opening when it is fully opened. I am sorry if there was any confusion, with that said, rest assured that your door and opener are set to the ideal settings for this particular application.
Ryan Borges.

Sam
Sam
2 reviews Mississauga, ON
10/10

Garage Doors

They are very professional. They provided excellent service. Their technicians are also very good. There was a problem with delivery from the manufacturer, not their fault, but they handled it very well and provided my excellent support and explanation. Ryan and Catherine are awesome

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Company Response

Thank you so much for the glowing review Sam. We hope you are happy with your doors - we think they turned out beautifully. It was an absolute pleasure dealing with you, and even with the manufacturer issues, you were very gracious and understanding. If there is anything else we can assist you with in the future, we would be very happy to do so. Warmest regards - Ryan, Cathren and the Upper Canada Garage Doors Team.

Omalley
Omalley
1 review Milton, ON
9/10

New garage doors purchase and install

The doors were installed professionally and in a timely manner.
The area was left tidy.
I am very pleased with their work

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Company Response

Thank you for the review - we appreciate you taking the time to post for us. Is there anything else we could have done to achieve a 10/10 score? We are always looking to improve and any feedback you provide us would be appreciated. Thank you again, for your business and look forward to assisting you in future, if you have any other needs. The Upper Canada Garage Doors Team.

Satbir
Satbir
1 review Brampton, ON
10/10

Garage Doors

We had garage doors replaced and Upper Canada did a good job. The doors look fantastic.

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Company Response

Thank you for taking the time to do a short review, Satbir. We are so glad you are happy with your new garage doors. If there is anything we can help you with in the future, please let us know.
Warmest regards - The Upper Canada Garage Doors team

John DeMelo (Danton & Derry) in Mississauga
John DeMelo (Danton & Derry) in Mississauga
2 reviews Mississauga, ON
10/10

New Garage Door

Wife surprised me with a big OK in regards to swapping out our old piece of crap existing door.
Went all out thermal windows, nice quiet motor, coloured to match rest of existing windows.
Folks no better outfit/company to replace your tired looking door, installation staff were excellent, office staff super friendly. Will definitely recommend these operation.
Thanks again, John DeMelo (Mississauga)

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Company Response

Thank you so much for the glowing review, John. We are so glad you are happy with your garage door and we were able to assist you with making your home more beautiful. Please don't hesitate to contact us if you need anything else, in future and thank you very much for your business.

From Cathren and all the staff at Upper Canada Garage Doors

B.D. from Richmond Hill
B.D. from Richmond Hill
4 reviews Richmond Hill, ON
10/10

New Garage Door Openers

We just moved into a new house and needed 2 new garage door openers installed. In our previous house we had always used a different company but they did not service this location. Instead, they referred me to Upper Canada. When I called, Cathren walked me through my options and asked for pictures of the current setup, so that she could give an accurate quote. They had a technician that was available to come by in two days, so we set up an appointment.
On the day of the install Paul showed up on time and explained the whole installation process to me. He took down the old opener and installed two new openers and touch pad. When he was done with the install, he cleaned up the work area and disposed of the old opener and any other packaging that was left from the new openers. He then helped me to code the touch pad and showed me how the new openers functioned. Very happy with the service from Upper Canada Garage Doors and we will no doubt be using them again when it is time to replace the garage doors.

Thanks for all the help,
Ben

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Company Response

Thank you for the wonderful review, Ben. We are very pleased you were so happy with the service and we were able to help you so quickly. If there is anything else we can help you with in future, we would be only too willing to do so. Thank you again from Cathren and the Upper Canada Garage Doors Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Upper Canada Garage Doors Ltd.

Our team provides fast affordable service as well as new garage doors and openers. Our showroom allows customers to visualize, touch and learn about garage products available! At Upper Canada Garage Doors Ltd., we offer free in-home quotations and accurate quotes over the phone for all types of new products and services for your existing project. Please give us a call and experience what its like to deal with an honest and friendly local company. Thanks for supporting Upper Canada Garage Doors. 905-267-2700
Products: Garage Doors, Garage Door Openers, Garage door and opener service, Custom Carriage House Garage Doors, Aluminum Capping of Door Frames, Commercial Overhead Doors, Parts available for all makes and models.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Doors, Garage Door Openers,Garage door and opener service, Custom Carriage House Garage Doors, Aluminum Capping of Door Frames, Commercial Overhead Doors, Parts available for all makes and models.
SERVICES
Full Service Garage Door Company - for all your garage needs. Garage Doors, Garage Door Openers, Aluminum Capping, Repairs to all makes and models of garage doors and openers. Parts for sale for the do it yourselfer. You need it, we got it!
BRANDS
Specializing in Richards-Wilcox products, as well as Liftmaster, Clopay, Haas, and many other brands.
STYLES
All Styles available "We are constantly searching for the hottest designs available" If you have seen something unique that you love, chances are we installed it, if not show us a picture and we will source it. Doors range from the ultra high end to the cheap and cheerful whether you're dressing up your house to stand out in the neighborhood, or cleaning up your house to list for sale we have a solution for you!
SPECIALITIES
We specialize in quality workmanship with the largest selection of products to suit your needs. A Business built on knowledge, trust and honesty. "do it once, do it right" Every member of our team has a vested interest in doing an excellent job everyday. We love what we do and it shows!
WEBSITE
http://www.uppercanadagaragedoors.com
PAYMENT METHOD
Cash, Cheque, VISA, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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