Secure Home Services

Heating & Air Conditioning
390 Brant Street Burlington ON L7R 4J4
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33%

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Reviews by rating (past 12 months)

Reviews for Secure Home Services

Average customer rating:
4.3 10 (7 reviews)

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Andrew in Calgary
Andrew in Calgary
1 review Calgary, AB
0/10

Dishonest Company

Don't use this company at all. I've never written a complaint about a product or company until now.

It started with a sales representative who came to my door offering to install a high efficiency furnace for about $5000, which could be paid in monthly installments. I agreed. Then, while the installation was taking place I was told the furnace will cost about $7000. I told them I didn't want the furnace anymore, so he said he could bring the price down to $5900. At that point I said okay, I was told that there would be no interest on the furnace as well. However, I later discovered that there is interest and the $99 monthly fee isn't directed completely to the principal.

I've phoned this company multiple times over the last year and a half. The customer service agents are extremely rude and are not very helpful at all. I've received two buy out letters from this company and the numbers they quote are always completely different. It's total confusion. Just recently, my monthly fee rose and I had no idea why that took place. I phoned them and I was told that the monthly fee rise is in the contract. So I asked them to email me a copy of the terms and conditions and another buy out amount. I never received the email, so I phoned again asking this company to send me those two documents. Get this, the lady told me that those documents have been sent to me because it says so in her notes. I told her clearly they haven't been sent because I haven't received the email. I told her to send them again but she said they won't because the documents have already been sent because it says so in the notes. Craziness!!

Seriously, don't use this company it's not worth it. If you don't believe me, just google about this company and see the horror stories on the news outlets.

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Furnace and air conditioner

Clifford misrepresented the produce price and the conditions. The company did not give me the Terms and Conditions until I inquired about the payments a year later. I was told by CliffoRd and it's indenified on the brochure that I would be paying for 50 months. The Canadian Western Bank is involved as well as they finance this company. I feel like I was intentionally and falsely told a story that was not true by a company who just wanted me to pay 22,000 for a product that is worth 7,000. This should not happen to people in Canada. This is an awful company. Why are companies like this still in business?

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Mickey Minato in Toronto
Mickey Minato in Toronto
1 review Toronto, ON
10/10

Furnace Repair

It was very nice experience to have work on our furnace repair. Thank u to the fellow reviewers for recommending Secure Home! They were really professional and courteous. They were very thorough and accurate in their diagnosis process on our furnace and work done was great. I'm really glad I found my Home Secure Service!

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Private User
Private User
Private User reviews Toronto, ON
0/10

Air conditioning

I bought a house in Toronto, but after moving within 4 days sales person came to our house and convince my wife a free maintenance of AC but they changed the AC now asking for 90$/month for 120 Month, I Stopped paying.
Very bad company......please read before sign. My wife could not understood and they did not give any copy of doc.

1 of 1 people found this review helpful.
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chris from Milton
chris from Milton
3 reviews Milton, ON
10/10

heater repair

I found Secure Home Services very knowledge, informative, friendly and funny. The work was completed in a timely fashion, even with us talking, high-quality work is exactly what defines "customer service"

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