We redid our kitchen with Ikea cabinets and got Vince to build a couple of custom cabinets to go in the gaps and also a shallow floor-to-ceiling pantry. I feel like I inadvertently jerked him around a little bit at first, because when I first got in touch, he asked if he could develop an estimate for an all custom-built kitchen. I said sure, but a few days later changed my mind and called it off (not because his portfolio isn't stunning, but because I'd thought about an Ikea kitchen for so long). Then, just as I was preparing to put in my order at Ikea, the website indicated that they were out of stock of EVERYTHING, so in a panic I called Vince and asked him for the estimate again. The next day, I went to Ikea and found out the website had simply glitched out, so I called Vince off yet again! With this sort of beginning to our relationship, you'd think he'd try to have as little to do with us as possible, but in fact, of all the various people we've had help us with the kitchen, he has been the one to take ownership of the work as though it were his own home, and he has come through for us every time, even jumping in to do work that we had thought our main contractor could take care of but didn't. His cabinets are absolutely beautiful, and he also talked me out of several expensive ideas, quietly proposing cost-saving alternatives that have turned out to function just as well. We are so grateful to him not just for his craft, but also for his warm, human approach to the work. We highly recommend him, and would give him 11 stars if we could!
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?