Owner had to come down 3 times to measure and correct mistakes on his drawings. City told us not to bother submitting an application to duplex our bungalow if the property measurements were accurate on the drawings he provided. Each time we went home and found his measurements were wrong. Finally hired another designer who came down ONCE and provided us with drawings that were approved by the city. Asked owner to provide refund as we both work full time and couldn't have him coming back over and over again. Owner said this was a part of the process. We took the owner to small claims court. Finally I decided to settle with the owner for half of his bill as the court process was long and frustrating. Owner accused me of suing to reduce his fee, even though I submitted the other designers drawings with the court documents (with the receipt showing payment). Basically I paid over $800 for 5 useless pieces of paper that I never used. I waited a few months after settling to try and cool off and put things in perspective. I STILL feel ripped off. The owner said he never has had any problems like this before. That may be the case but I would expect them to correct issues or reimburse for inaccurate, unusable drawings. I gave ample opportunities to correct their work and finally refused another attempt. I cannot recommend this company.