Refrigerator repair appointment
The technician did not show up at all. We were waiting from 1:00 pm to 7:00 pm.
the technician could call us and cancel the appointment. But he didn't care.
This is shameful for a company which pretend to value customers.
So disappointed,
Mike
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your review and letting us know about your experience with our company, Mike. Our records show that the technician was running late and he did try to call you but there was no answer. Unfortunately, he did not let the office know. So we could have continued trying to get a hold of you and make other arrangements and not wasted your time. We sincerely appreciate you letting us know. As we partner up with our technicians, we hold them accountable for providing service that is inline with our company motto of being fair, professional and ethical and all times and providing our clients with the courtesy and respect they deserve. Anything short of that is unacceptable to us. Our records show, that you accepted a new appointment for the next day and that the service was completed at a reduce fee as a goodwill gesture. We sincerely apologize for any inconvenience or frustration this caused you. Please know you are a very valued client and we truly appreciate your business. Because of you, we were able to show the technician the impact this has on our client and the company. Thank you for helping us get better at what we do.
Best Regards,
RepairCare Team
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