I used Elite Mechanical in the past for my condo heat pump AC issues and they were great. They came in, diagnosed that the issue was not my heat pump, but rather a cooling tower riser line temperature being too high, causing a high pressure/lockout in my unit that prevented the AC from working. Fast forward two summers and my heat pump completely failed. I needed a replacement. I emailed Elite Mechanical with the details to get quote for a replacement. They didn't respond. I called and left a message. No response. I called another 'emergency' number and got a callback after two attempts. The person told me that my message was received and that she'd remind Brent to contact me. Several days later no response. I called again - left another message. No response. I had no other option than to use another company to replace my heat pump as this company did not respond. Thankfully there are other companies who answer their phone, respond to emails, and provide great customer service. Even if they were too busy to help me, all they needed to do was call me back and say so - at least I would have not waited several more days with no AC for them to call back. Sadly, I cannot recommend Elite Mechanical as a result of the lack of response from the company. I perhaps paid more to another company, but at least I have AC now - the summers aren't getting any cooler and not sleeping because of the heat is not fun. I now have a new unit from another company.