The service was awful. I paid them to come and repair the crank on the casement if repairable or advise me if it needed replacing. They charged a good amount to come fix it and the next day it was broken again. So I ordered an expensive custom tilt and turn window and they wouldn't apply the cost of the service call against the purchase of the new window even though they didn't fix the window. They finished the job poorly and now the window is leaking. They came to take a look and said they wouldn't do anything because the guy that came didn't bring any tools. They also said the window was fine it was the roof that was leaking. I was surprised as the roof was redone in 2014. Checked the roof and it is dry as a bone. Just a huge run around and is stil leaking in at the window sill
- Company Response
This sounds very out of character to how we do things within our company. Our Window Installation team are all equipped with full service vehicles and tools.
I believe the easiest way to help you with your service complaint, is to provide me your name and or the WO# for the services we provided. I have asked a few of our sales people and they're not familiar with any of their customers having experienced this issue with any of their orders. We have only one window manufacturer that offers one type of tilt-turn window, so I want to make sure I have the right information to follow up on your service complaint.
My contact is firstname.lastname@example.org either myself or Tom Zoobkoff our VP will follow up with you directly.
Kerri McArthur Ext. 246 if you could either email me the details which will remain confidential or call me and leave your details on my phone Ext. that would give me a starting point to help resolve your customer service issue.
Thanks very much,
613-738-9500 ext 246