Our home is well built but we had very terrible service from start to finish with pacesetter.
Took them 7 months to start digging-pushing our move in date back a lot. They could not get us approval from the city to build. We were told there will be no issues building your house on this lot, yet we barely got approval and had to change many things we didn’t want to. Had they been more honest we would have selected a different lot.
After the huge delays no one ever apologized and we got nothing from the company. No discount, no upgrades, nothing. I talked to many people at different levels of the company and nobody cared about our frustrations.
- We have a room with no windows. The show home had multiple windows in that room. We had assumed we would be getting windows only to find out after the house was framed that it was an option. We would have gladly paid to have a window had somebody made clear what was and wasn’t optional. Now we have a gloomy room we rarely use.
- When we finally moved in the house wasn’t very clean. They paid somebody to do it, but it wasn’t even close to what I would consider good enough.
- One day to pick it all your finishings isn’t enough. It was exhausting and didn’t give my husband and I much privacy for discussions. In theory having one big place to pick everything sounds nice, but it doesn’t work. We also found they had a very small selection. I had ideas of what I wanted going in and they didn’t have any of it. If you are looking for anything unique as far as finishing go, don’t expect to find it. All boring cookie cutter options.
Dealings with Pacesetter was a nightmare.