Pacesetter Homes

Having really a headache with this builder. They build really expensive houses and do their job not well :( ! We are moving to our new house in February and don't have our driveway and walkout done! Despite we started to build our house with them in April and the weather conditions were so favourable till November but still missing our concrete driveway and walking path...After reading all reviews I'm even more concerned and worried what other deficiencies we will find after we move in and it takes pacesetter so long to come and fix it on time :( just my advice you can find really good builders for reasonable prices don't rush to buy from pacesetter and their houses are overpriced a lot... Would never recommend to any friend..

We moved into our home in March 2015, and we decided to hold off on filling out a review until we settled into our home, and had good idea of the entire Pacesetter experience. Our original sales experience was not the best, our sales associate lacked the knowledge, communication and organization skills. We had to keep on top of things to ensure that we got what we wanted. Despite going through 3 construction sups, the overall build of the house was pretty good. Mason is awesome, he really goes out of your way to make sure that all deficiencies are addressed, and that you are satisfied with your home. We had very little deficiency items remaining on possession day, mostly outstanding seasonal items. We had a few issues with sales during possession, but the Pacesetter Sales Manager, Brent, was really good at addressing all of our concerns. The new area manager for Langdale, Kelly, is very knowledgeable and helpful, even though he is not our original sales manager, he still helps us address some of our concerns. My one complaint at this point, is the warranty team. We had to contact them to make sure that our 3 month warranty was completed, and we had to fill out a form of all the deficiencies ourselves. It took over 3 months to get most of the critical items fixed, and we're still waiting for things to get done. Most items that were mentioned to warranty at the beginning of the summer ended up getting pushed to next year's seasonal list. I also recently had an issue with our central vac, and it took over a month to get a reply from the warranty team. What's even worst is that they said this item will be put on the list for completion next season. This is a non-seasonal repair! I ended up getting a contractor to fix the issue before Pacesetter could even reply to my warranty request, as watching paint dry is faster than waiting for the warranty department. We are thankful that the build quality of our home is reflected in the few warranty issues we have. If you're reading this review and looking to buy a new home, our advice is to find a good sales manager, and find a good construction site sup.

I have built 3 homes in my time and this is my first buy on a spec home and let me tell you....best experience EVER! Marissa with Pacesetter homes was absolutely a delight to work with and she knew all the answers when I asked and if she didn't, she found out. I highly recommend Marissa as your next sales person on a new home. Also the best of the best..Larry, he is awesome and so nice to talk with when we did the walk through. Helpful and very sweet. Thanks again guys and I can't wait to settle in.

Selena Barabe

I love our new home, it was a rough start for us dealing with other sales represantative but I am happy that MarissaGabel of Pacesetter makes it a little bit easy--I recommend Marissa Gabel to everybody- she's very pleasing, easy to deal with and gets the work done

Steer clear of Pacesetter when choosing a builder. Deficiencies go un addressed. 2 months into my new home and I still can't use the ensuite shower. Paint touchups still not done. The water heater didn't work day 1 and had to be replaced. Had a plumbing leak that ended up with water in the basement. The house was over 5 months late being built. Everything you read about the emails and messages going unanswered it 100% true. I have all the email trails showing just how lousy it really is. You honestly will not get a response to a concern for 3 - 4 weeks. I will be hiring a home inspector prior to the 1 year New Home Warranty is due, and am already certain that it will likely take a lawyer to get them addressed, which I am fully prepared for. I would urge the rest of you to do the same.
Bottom line, look elsewhere for a quality builder....you won't find one here!!

We bought a house in Walker Lakes recently, my husband and me were so grateful to have Marissa Gabel who help us from the start till the possession of our house.She's very nice and polite....as you enter in her office , she will greet you with a smile and always ask for anything that she can help. She keeps us updated on what is going on when they start the construction. No problem at all dealing with the Pacesetter. If your planning to buy a house I highly recommend Pacesetter and look for Marissa Gabel, she's more than willing to help and assist you..

Absolutely a horrible buying experience. A year later and we are still fighting for stuff to be finished or fixed. There is absolutely no urgency with them to do anything after they have your money. There is just too much to write about the horrible service from Pacesetter. They never pick up the phone, emails are answered weeks later. They always blame contractors, GET NEW CONTRACTORS!!! I will be contacting a lawyer very shortly and selling my house as soon as possible. I'd also like an audit on all these 10/10 reviews on here. They have to be fake and all seem like they wrote them. DO NOT BUY FROM PACESETTER!!!!!! If you read my review and still buy from them, I really feel bad for you and tried to warn you. DONT BUY FROM PACETTER!!!

Pacesetter has nailed the home building experience. From start to finish I have nothing but good to say. Our salesperson Marissa Gabel was outstanding and always went above our expectations. The design Q team helped us put together all the details of our home. And Brad our superintendent always had time to talk and answer any questions or conscerns. Great job!!!! Ps I will say the salesperson can make it or break it so definately go with Marrisa. :)

I'm a first time home buyer we simply choose the Pacesetter as we go around the area of ellerslie we saw beautiful houses from townhouse to duplex and single house we found out that it's from pacesetter we have a chance to see their show homes. The staff are so accommodating they explain everything to us. As we go along with our journey we end up in choosing our right home for my family and the bank approved our loan. We are very excited for our future home. It's nice to see your home from the scratch building it slowly but surely we always visit the site every week to see the developments and the staff of pacesetter Ms. Marissa Gabel are very effecient in giving us email for the development of our home. the most exciting part when we go to Design Q to choose what's the best for our home the designer that assigned to us is very helpful she guide us in choosing the best for our home. before we moved in one week before the possession date finally we see inside the finish house and I' m very happy with the results it's very nice inside. We met Romano the supervisor his there during the last walk through he guide us and help us to see what's the thing for a retouch he explain everything specially at the basement . And the most awaited part is the possession date eventhough we waited for almost a year we are very much overwhelmed for the outcome of our home. On the day of the possession Sept.24 we are excited to hold the key of our home. I'm almost teary eyed Cindy was there for a last tour and a little bit of orientation Romano was there too and Marissa was there just to give a card and a token of appreciation. Cindy has something for us too from pacesetter. I should say it's a nice experience in Pacesetter the staff are very professional. Two thumbs up for all of you guys.