Pacesetter Homes

This is a warning to anyone that buys a new Pacesetter Home in Edmonton. They do not stand behind their product and their workmanship is poor, their sit supervisor leaves little to be desired and wont take responsibility for anything. They talk smack about the homeowners to the trades people and to their other customers. We caught them doing this as the sit supervisor so enlightened us to a 'pain in the XXX' homeowner a few blocks away and trades people told us what Pacesetter was telling them about us.

From date of possession and now, even past the one year our problems are not being corrected. From permits not being pulled on gas lines (which failed once inspected after we contacted the city) to windows more then a 1/4 inch lower then the others, poor carpet installation, receiving an incorrect RPR, Plumbing problems causing a flood in the living room, sewer gas in the master bathroom, large cracks in the basement floor more then a 1/4 inch thick in spots, to refusing mediation, well the list continues. Although some of the issues have been corrected we still have a window that is installed too low, a crack that remains unfixed in the basement, and unpainted visible hardy board on the exterior of the house.

Lloyd the president of Pacesetter had suggested mediation but backed out once I said we were going that rout. He knew we had passed the deadline for a warranty claim because they had purposely booked our one year for after the date a claim could be made. If we made the claim before they came out they would not have come and done anything. This leaves the homeowner in a loophole created by the builders and home warranty. I called home warranty once I knew the one year trades day was after the expiry date and they told me on the phone I had 60 days after our one year, we never thought that when we put the claim through they would tell us we missed the deadline. Even after explaining everything Home Warranty told us 'too bad' you need to deal with the builder or you can go through mediation. When I told Noel with Home Warranty that I have an email stating they would not do mediation it was 'oh well'.

We are only asking they fix the issues with the house, they built it they need to stand behind their product. This house has been a nightmare and not because of the issues with the house but because of the company we have had to deal with. I would never recommend a Pacesetter to anyone and if you have already bought one you may as well start your claim before the one year as Pacesetter wont fix it anyway!

Pacesetter is a builder I will never recommend to anyone.
Initially, my spouse and I had a wonderful experience with the sales team. That's what sold us on building with Pacesetter. Dan Gibson and his team were amazing. We built a Maddy II home. We had dreams of building our second home with Pacesetter, the next time would be a Gabriel model. Now we would probably build with any other builder as long as it isn't Pacesetter.
Once you sign the papers and begin the build of your home, thats when Pacesetter gets you. The quality of our home is pretty dreadful. I don't think I could find another company that cares less about their customers after you've paid money and started the build. During the build, a lot of mistakes were made. Pacesetter can't even hire competent trades companies to produce quality homes. Our tile had to be ripped up and redone, fireplace was wrong and had to be redone, staircase railings were wrong and also had to be redone. Maybe if the company hired better trades they would actually save money . Our next-door neighbours who have also build with Pacesetter had also experienced a lot of problems with their home.
Our close friends were looking to start building their home a couple months ago, and we made sure they didn't step foot in the Pacesetter show home. We are willing to give up the $1000 referral bonus just so that anyone and everyone we talk to about building can avoid the disappoint and troubles we have had. Our friends went into the showhome beside Pacesetter, and now they are the happy owners of a Bedrock home.
Pacesetter's seasonal department doesn't even have the courtesy to pick up their phones. Every time we've tried to call, it just goes to voicemail. We are lucky if we even get a response back via email.
We had mentioned at our one year (March 2016), that there were concrete splatters on our garage door, as well that our driveway was done extremely poorly, there were cracks and chips in the corners within weeks, and it looks like it's a 10 or 20 year old driveway.
My spouse and I have been contacting Pacesetter since March (via email of course since the phones are never answered) to get these issues fixed as promised as a 1-year fix. But of course, nothing.
As well, our rough grade wasn't even submitted last year. Also had to get that done as well. But at this point, we are hardly surprised.

We took possession of our home over 1 year ago. Before the 1-year mark, we were sent a letter asking us to review items for our 1-year Warranty claim, which we dutifully submitted. We have some legitimate claims, including a crack in our concrete basement flooring which the builders said they would repair once. Months have passed without even the briefest acknowledgement of receipt, let alone any actual work being done.

We are still even waiting on exterior paint for a wood block on our porch that they forgot to add when they built the home and added after I complained. Last year we were told that they didn't think they'd get the paint before the end of the year, which is just absurd! In my line of work, there is no way we would treat customers so poorly. We pride ourselves in putting in overtime and going above and beyond to ensure we not only meet the minimum requirement for a job well done, but exceed customers' expectations. Pacesetter doesn't even meet the minimum requirements.

Finally, we have submitted all the necessary documents for us to obtain our $1000 landscaping deposit and, surprise surprise, they have not responded because obviously that would mean doing work and letting go of money.

This company is absolutely shameful and I would never buy from them again.

Took possession of home August of 2015. Noted repairs at possession walk through which were not taken care of for months. After changing out their site supervisor, some repairs were completed, others dodged with the excuse that they will be completed at the 1 year mark, or that some things were irreperable. Come 1 year, their reply in regards to these repairs were "we have a strict policy of not completing that repair after the three month mark". Would have been nice if we had a 3 month visit.

Now our house has lost power, and despite the opinion of linemen and electricians, they are going ahead with digging up my yard to tie a defective cable together, rather than doing a proper repair by replacing the complete cable. On top of that, their contactors lwft the pile of landscaping on the driveway in such a fashion that my wife can't take her car out of the garage. This ordeal started 3 weeks ago, how much longer will this take?

We have damaged tubs, as noted in our possession. Somebody came by and polished them, but there are imperfections that cannot be repaired, and our warranty contact once again says that they will not complete the repairs.

There are many other items in which they are dodging as well.

Outside of my salesman and design q, these builders put out a poor product, and refuse to stand behind it. I would not recommend them.

Stay tuned for additional reviews.

I am happy with my house and sales team was so helpful and provide best services. I recommend buy house from pacesetter homes only. Thanks to Gaurav Dev

Jatin Bhatt

I am living in my house for a month now . I like the location and finishing in my house . My salesperson Gaurav Dev has been very helpful during the whole buying process and even after possession . I will recommend my friends and family to pacesetter homes and Gaurav for buying their houses .

So we took possession of our home in Oct 2014. After our initial walk through, we identified 3 pages full of defects. We had all the common defects like paint and minor wall dents but also some odd ones including a missing deadbolt on our back patio door. Pacesetter did have the courtesy to stuff some tissue in the hole to prevent any bugs from getting in (see pics). We did not have peace of mind until it was finally installed a week or two later. About a month later, we noticed the ceiling started to crack with obvious water damage. Pacesetter sent their plumber, who identified the issue as coming from the bathtub directly above and fixed what he thought was the issue. A different tradesman repatched the ceiling nicely but a week later the same issue happened. Fed up with Pacesetters plumber, we called one from the yellow pages. He found out the actual issue was with a faulty pipe connector which he thankfully was able to replace. After some struggle with Pacesetter, they did finally reimburse us for that cost. After finding mold had built up from the water pooling, our ceiling again needed repair.
Awhile afterwards, my wife decided to take a bath for the first time in the master bedroom. I came home that evening and heard dripping in the kitchen, I looked up and saw water dripping from the potlight and water leaking from the electrical outlet and pooling on our kitchen flloor which continued into our basement. Again we had to contact Pacesettter and again we had to use up vacation time to accommodate their schedule. This was our first home buidling experience and it was a nightmare. We felt a ton of frustration and anger but had just enough patience once the repairs were done to avoid posting any negative reviews online.
Fast forward to today. It’s been over a year and a half and we’re still struggling with defects. We still have uneven flooring in the main entrance and currently cannot open our patio door. But the reason I’m posting now is because our customer service rep Susan simply does not respond to our emails in any reasonable time frame. My Wife had politely email her twice since our one year review and it took 4 months to finally get a response. To make matters worse, the response was that she was a bit behind on her emails. I absolutely hate being BS’d too. I find it insulting to my intelligence that you would think that is even remotely an acceptable excuse. I feel forced to play the bad guy now since my wife’s polite and patient approach isn’t working.
Anyways, I’ll close with something positive to say about Pacesetter. The tradesmen that have come to fix our defects have mostly been exceptional. They’re usually friendly and seem to genuinely care about our frustrations. Chris in particular, who paid us our last two visits is wonderful. He was sad and surprised to find out on our second visit that our defects were still outstanding. I see quality in his work and attitude.
In conclusion, if you have a lot of patience and vacation time saved up and enjoy being abused, then build with Pacesetter!! Otherwise, spend your hundred’s of thousands of dollars elsewhere.

We have been our house for a year as if the end if June. Our contract included front landscaping. We have e-mailed, called and left messages numerous times but no one has gotten back to us. All we want to know is if our landscaping is going to be completed, if not we will do it ourselves. I imagine their first excuse will be the city rough grade certificate because they seem to always put the blame somewhere else. I called the city and found out pacesetter submitted for our rough grade last July but it did not pass. There has not been another submission since!! Really, you would think they could have submitted again before fall of last year. Very very frustrated with this company. We had nothing but problems from the beginning. I'm not even submitting our 1 year thing because I really don't have the time or patience anymore for this outfit. My husband and I have fixed and done the work that had to be done because trying to get someone to do anything is next to impossible! Out site super actually told us it would be quicker to do things ourselves! Seriously ready to put a big sign on my front saying DO NOT BUY PACESETTER!!! Please don't tell me to e-mail our info, I'll give it to you right now. Our job number is 22014. Look us up and, if you could take a moment out of your busy day, please call us about this landscaping already! Anyone out there looking to build with pacesetter, one word, DON'T!!!!

Never, ever buy a home from Pacesetter Homes. We purchased a spec home from them last year, thinking that we would be avoiding the hassle in having to deal with a builder through the construction process. We have had nothing but problems. Our possession day was ruined by work not being completed, and now almost a year later, we are still attempting to get them to complete the work that will allow our HVAC system to pass the inspection with the city. They actually illegally allowed us to (unknowingly) take possession of our home without the HVAC permit, and we have been advised by the city that we are well within our rights to take them to court. We have taken at least a week's worth of days off of work in order to have this work completed, and each time somebody either doesn't bother to turn up, or turns up without the required equipment to complete the work. And that is only ONE of the deficiencies that we faced upon moving in. A year later and things still aren't done. We have filed complaints with the city and the Better Business Bureau.

Save yourself the time and energy, and find a builder who will make your time and money a priority - Pacesetter doesn't care about much once they've gotten your money.

My experience with Pacesetter has been great especially dealing with Kelly Smith on the purchase of our new home in Beaumont. We went to visit Kelly in the Beaumont showhome and we really liked his honesty. He was very helpful with finding the home that was the right fit for us for what we wanted to pay and the size of our family. The building process was very exciting. Everything was completed in the timeline we were given. any questions we had during and after the building process Kelly was always available and quick to get us information. We have been living in our new house now just about a year and we are so happy we decided to go with Pacesetter. I would definitely recommend Kelly Smith and Pacesetter for anyone looking to build a new home.