We have emailed seasonal department regarding our landscaping inspection 8 week ago and the staff said it will take up to 6 weeks to get the inspection done and deposit money returned. However, it has been more than 8 weeks now with no further information at all, the staff ( she) never reply email or phone calls when we tried to follow up. We are very disappointed about their services and will never trust their promises again as I just don't understand that how much time will take the seasonal department staff to reply a quick email or give us call back to explain what is going on !!! Very very disappointed!
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Ming,
I am very sorry to hear of your frustration with the seasonal process; with the end of the season quickly approaching our seasonal team is doing their best to have all of outstanding items wrapped up as early as possible. I have checked in with your coordinator and she let me know that your landscaping deposit cheque has was issued last week and mailed over. If you have any further questions or concerns please do not hesitate to contact us at pacesettersales@qualico.com.