DO NOT HIRE THIS COMPANY! I REALIZED TOO LATE THAT THEY ARE FLY-BY-NIGHT. I CALLED FOR A WASHING MACHINE REPAIR FOR A RENTAL UNIT. I WAS TOLD BY TONY THAT HE COULD FIX IT FOR $278 AND IT WOULD LAST ANOTHER 5 YEARS….JUST NEEDED NEW VALVE AND DRIVE BELT. INVOICE CAME TO $378. FINE. I PAID THE BILL. TENANT CALLED ME A COUPLE OF HOURS LATER TO REPORT WASHER STILL WASN’T WORKING PROPERLY. TONY CAME BACK AND SAID IT NOW NEEDED A NEW PULLY FOR WASHER TRANSMISSION. FINE. PAID THE INVOICE FOR THE EXTRA PART. TENANT CALLED ME AN HOUR LATER TO REPORT THAT SHE ATTEMPTED TO WASH A LOAD OF LAUNDRY BUT WASHER WAS VIBRATING LOUDLY AND THERE WAS A BURNING SMELL. APPARENTLY TONY CAME BACK A FEW HOURS LATER WITH ANOTHER TECH…THEY ARGUED AND LEFT. I CALLED NEXT DAY TO FIND OUT THE STATUS….LEFT MESSAGE. NO ONE REPLIED. GOT IN TOUCH WITH TONY A COUPLE DAYS LATER. HE THEN TOLD ME THAT THE WASHER NEEDED A NEW TRANSMISSION AND THE PART IS TOO COSTLY TO REPLACE. I TOLD HIM TO REMOVE THE PARTS HE INSTALLED AND REFUND ME THE $400 THEY HAD CHARGED ME. HE SAID IT WAS MY FAULT/TENANT’S FAULT FOR NOT PROPERLY COMMUNICATING WHAT THE PROBLEM WITH THE WASHER WAS IN THE FIRST PLACE. COMPANY HAS REFUSED TO REFUND ME $400 MONEY AND I"M NOW STUCK WITH DEAD WASHING MACHINE. THIS COMPANY HAS VERY SLEEZY BUSINESS PRACTICES. DO NOT HIRE THEM.
- Approximate cost of services:
- $400.00
- Company Response
first of all your review is highly inappropriate and incorrect. the owner had originally made the initial appointment for a water leak. our specialist went out and found the leak was coming from the valve. it was then at that time the tenant said the washer wasn't spinning. as it turns out the belt was also worn out. after the repair was done, we always show our customers the job is done properly and the appliance is left in working condition. there were no leaks and the washer was spinning fine. a fee hour later we got a call from the owner and she said the washer is still not spinning. so we went back the same day and checked it again. the pulley ended up being worped and she was charged for the part only not for a revisit nor service charge. we again showed the tenant washer is spinning and everything was left in working condition. the following day, the owner called again and said there's a loud noise when the washer is spinning. it was under warranty, we are obligated to check it again. we checked it and the transmission was worn out. she was upset and advised us that she wasn't going to spend anymore money in the machine. that she wanted a full refund of the repair. we told her our time was spent and we will gladly return her $250 for the parts as long as we can take out our parts back. She said no and called another company to remove the parts we put in. So now we have no parts returned and a unsatisfied customer. we do not give refunds on services or Labour work done. she didn't want the 250 nor she didn't want to repair the washer. we are not to blame.