First Rate Movers Inc.

Moving & Storage
388 – 100 Gloucester St Ottawa ON K2P
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HomeStars
Moving & Storage
First Rate Movers Inc.
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96%

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Reviews by rating (past 12 months)

Reviews for First Rate Movers Inc.

Average customer rating:
9.6 10 (28 reviews)

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Amir in Toronto
Amir in Toronto
2 reviews Ottawa, ON
10/10

Residential Move

We had a great experience with First Rate Movers Inc. This was our fourth move in Ottawa and the best one. Everything went smoothly. The crew arrived on time, and they were extremely careful with our belongings. They were efficient, friendly and well-organized. Matt Guest, the owner of the company, was very professional. We contacted him a couple of times before and after the move and he was responsive and very helpful. I would highly recommend First Rate Movers.

Approximate cost of services:
$2,000.00
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Company Response

Thanks for the compliments and great review Amir. It was our pleasure to assist with your move.

Private User
Private User
Private User reviews Ottawa, ON
10/10

MOVING COMPANY

Very pleased with my move with this excellent, very professional company. I had been tricked before by others. This company is honest, on time, offers fair rates, has cheerful helpful staff. I was terrified given past experiences, but no need to worry with Matt. Thank you Matt!!

Approximate cost of services:
$1,000.00
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Company Response

Thanks for the kind review. Much appreciated. We look forward to impressing anyone that you might refer our way.

JH
JH
0 reviews Ottawa, ON
10/10

Moving a Computer Hutch

Needed a large, heavy and cumbersome computer hutch moved from a basement bedroom to a 2nd floor studio. With all the staircase twists and turns, it was a near-impossible fit -- if anything I'm understating how awkward this was. Somehow the guys managed to persevere and hefted that beast of a hutch all the way up without scratching our floors, denting ceilings or walls, damaging the hutch and (frankly, most important) hurting themselves! I was tremendously impressed and really glad that we'd gone with a really reputable firm to take care of such a difficult job.

Approximate cost of services:
$300.00
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Company Response

Thanks for the great review JH. Happy to hear you were pleased with our service.

Linda in Smiths Falls
Linda in Smiths Falls
2 reviews Smiths Falls, ON
10/10

Local Move - Ottawa to Smiths Falls

First Rate Movers came highly recommended by our son after they took care his move in September.

They arrived on time, quickly took stock of the set up and started their day.

Wes, Cody and Zak worked hard while still being extremely careful with our belongings. Nearly all our furniture was blanket wrapped.

Our new home was a century home with its challenges. Their vast experience enabled them to quickly overcome every challenge. We were so impressed and learned some tricks ourselves. Their teamwork was amazing!

Their rates were reasonable and we highly recommend First Rate Movers to anyone considering a move.

Approximate cost of services:
$2,000.00
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Company Response

Thanks for the compliments and rating Linda. It was our pleasure to assist with your move.

jocelyn in Mississauga
jocelyn in Mississauga
0 reviews Mississauga, ON
10/10

First Rate Movers - A Professional crew

The crew that did my move was courteous, professional. Although working on a hourly rate, they hustled and yet were meticulous and ensured that everything was wrapped up properly and loaded without damaged to the house or the furniture.

I did numerous moved and this was by far the best one I had.

Approximate cost of services:
$1,500.00
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Company Response

Thanks for the awesome review Jocelyn. Happy to hear you were impressed with our service.

Susan R in Kemptville
Susan R in Kemptville
0 reviews Kemptville, ON
10/10

home move

It is easy to see why this company is called "First Rate" Movers, and why they have an A+ rating with The Better Business Bureau
From the initial call with the owner to the completion of our move, we were extremely pleased. They actually made moving an enjoyable experience . It reduced our stress, when we saw how professional and efficient the movers were, in padding and wrapping everything to prevent any damage
The team were also polite and pleasant in answering any questions or concerns we had
It's a pleasure to recommend this company

Approximate cost of services:
$1,730.00
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Company Response

Thanks for the great review Susan. We look forward to assisting you and your friends with any future moving requirements.

Chris in Saint-lazare
Chris in Saint-lazare
3 reviews Ottawa, ON
10/10

Exceptional Service

Just moved August 13, 2019 and was thoroughly impressed with the service. Some furniture that I should have disassembled was done so by the movers without question. They then reassembled at the new home again without question. The move out of the old house and into the new was very organized and left no damage to either our stuff or the homes. This was exactly the stress free service I was hoping for which they provided beyond expectation. They worked extremely hard, without taking a lunch, and finished well ahead of the estimated time. Very, very pleased with this service where I would highly recommend First Rate Movers

Approximate cost of services:
$1,500.00
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Company Response

Thanks for the great review Chris.

Robin
Robin
1 review Ottawa, ON
0/10

The owner of this company will not assist with any form of customer service.

I hired this company to move our things into storage and then into our new home. They quoted us $250/month for storage. After they had our possessions they changed the price to $434/month without permission. They almost doubled the price. Attached you can see the original quote along with our final bill. Additionally they doubled the moving quote cost once they had our possessions in their truck. When I complained the owner threatened to sue me. It's my opinion in my dealings with this company they engaged in dishonest price switching.

Approximate cost of services:
$5,000.00
1 of 2 people found this review helpful.
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Company Response

Robin St.Martin is misrepresenting the facts and his complaints are unfounded.

Our estimate was based on an inventory list provided by the customer that was grossly inaccurate. We pointed this out before starting the move and informed Robin’s wife (he was not present) that the cost would increase significantly as a result. She apologized and indicated her acceptance of the increase in cost. Robin also acknowledged this in writing, saying that he was "very aware there was an increase in service" and that our "rates were increased accordingly" and “I fully understand we will be paying an increased amount for storage and an increased amount for the move into our new home. That’s fine”. He also acknowledged that he chose us because of our “stellar reputation”, that our employees were "polite and courteous", and that he "tipped them at each move due to their excellent customer service skills". In the end, Robin received excellent service from start to finish from the moving crews and paid appropriately for the service provided.

Any mention of possible legal action against Robin is in direct relation to his attempts to slander our company by circulating false information. I will not dignify Robin’s malicious attempts to defame my personal character with a response. The stellar reputation of our company speaks for itself. With over 11,000 happy customers served, we are very proud of our company and the level of service we provide. We try very hard to please every customer, but occasionally we encounter individuals who are never happy, regardless of the exemplary service they have received.

Jeanie V in Ottawa
Jeanie V in Ottawa
0 reviews Ottawa, ON
10/10

Very successful move

The team of Wes, Matt, Zach, Aaron & Adam moved us from Dunrobin to Kanata - not a long move but a very easy one with their help. They were prompt, friendly & efficient. Every piece of furniture was wrapped or padded as necessary & nothing was scratched or broken in the move. At the new house, pieces were placed as planned & moved around as requested. The move was done faster than expected and therefore cost less than anticipated. I would not hesitate to use this company again.

Approximate cost of services:
$2,900.00
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Company Response

Thanks for the great review Jeanie

Heather Kelly from Nepean
Heather Kelly from Nepean
2 reviews Ottawa, ON
10/10

Moving

Finally getting around to giving credit where it's due. My aunt moved her (mostly antique) belongings into her apartment last November. First Rate Mover's service was outstanding. ALL items were blanket wrapped. They were extremely careful with her belongings. They were also on time, very quick, clean, polite and affordable. I was SO impressed! I would recommend them to anyone!

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the great review Heather

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Rate Movers Inc.

Ottawa movers moving Ottawa since 2003. We are respected as one of the best moving companies in Ottawa due to our professionalism, attention to detail, concern for customers’ belongings and property, and ability to do the job right. Uniformed First Rate Movers arrive on time, alert, properly equipped and ready ...
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