We moved from Toronto to Ottawa in 2013 and then Ottawa to Hamilton in 2015 and used First Rate both times. I have hired at least 5 other moving companies in my life and these guys were by far the best movers. Communication was great, price was fair and well-explained, and the quality of the movers was exactly as it should be. They worked hard and quick and took great care of our items. I wish we still lived in Ottawa so I could have hired them again for another move, but instead we were charged almost the same for an in-city move by another company with not nearly the same amount of professionalism, pride in their work. I really could not recommend these guys enough. I assume it is still Matt who works there and runs things (I even remember his name). Seriously, I hope they stay just as good as we would like to move back there some day and they will be the first people I call. I should note that the first move, we were flexible with dates and they were able to find another move to share with so the cost was much less than the one from Ottawa to Hamilton in the dead of winter which was a dedicated move as no one seemed to want to move from GTA to Ottawa that same week. It was worth the cost knowing that our items were in good hands and that we could trust these guys.