Our decision to hire First Rate Movers was the best choice we could have made. It all started with an online quote on their website, to which the owner himself, Matt, replied. It took a few days to get a reply, and I almost gave up but Matt admitted to his mistake of having accidently marked the email as replied and was very prompt with the rest of our back and forth. While this wasn't the cheapest quote, it was still reasonable and didn't feel like a low-ball amount just to get someone's business.
So after a few emails, a booking was made for our moving day, which was a Saturday. A confirmation call was also received a couple of days before the move. I was also told that since we had an afternoon slot, we should call in around 10am on moving day to get confirmation of the crew's arrival time, just in case they were behind on their morning job. So I call in, and Matt had some bad news: my crew was stuck in Toronto. But he was going to make a call or two and get back to me. 10 minutes later, he tells me that he found a crew from another company he sometimes deals with. I was a little skeptical, but this was moving day, and I didn't have too much of a choice.
The guys showed up right on time, were very friendly and very efficient. They had my apartment emptied within a little over an hour, despite being in a highrise building. We met up at my new house a few minutes later, and this is where the movers' expertise and care really shined. 2 pieces in particular were very (and I mean VERY) tight fits, the box spring up the stairs and a TV wall unit down the stairs. After a lot of sweating, grunting, and maneuvering, they got it all where it belonged.
There were no hidden fees, no bogus stairs fees or any of that BS other companies will charge for after the fact. The final bill was actually less than I was quoted simply because the guys finished early. I couldn't have been happier with my experience. It could have been a disaster, but Matt made sure it wasn't. I can't recommend this company enough.