Lots of issues with the way this company operates. We hired them to landscape our front and backyard and ran into lots of communication related issues that made the experience quite stressful. We had a similar experience to the others who have posted recently.
Additionally, I should mention that they hired an external carpenter to build privacy screens etc. We were recently contacted by him to let us know he had still not been paid by Walcher Brothers for the great work he did our yard (the job finished 6 months ago). According to him...their initial cheque to him bounced. WB told him it was because we had failed to pay them, then they just flat our stopped responding to him. This is obviously untrue and totally defamatory as we paid all of our invoices on time. Sadly, I was not surprised to hear this after our interactions with this business.
I could not in good faith recommend their services. Be aware they mentioned that they were planning on changing the name of their business, so keep an eye out for Susanna Walcher and Co.
- Company Response
Thank you for reaching out to us. I know its not a comfortable feeling to have to write reviews like this. We enjoyed working with you early this season, I do know we ran into a few communication issues due to changes in trees and shrubs being purchased and installed. We did try to respond and work with you through that process, but I feel that you were not interested in coming to the table to talk to us anymore after that. We are not perfect, but we do our best to communicate. As for the invoice you mention, it has been paid, since this incident with a sub-contractor we have decided not to use anyone that is not in house. This exact job is the reason we made the switch. I do appreciate the feed back, even if it is negative. Thank you!