I was working in my office basement close to 1am when I noticed my basement was starting to flood due to sewer backup (10 of my neighbours also got flooded). My son and I began dealing with the mess while my wife checked the internet for "help". She got a recorded message from the first company she tried informing her someone would call her back "soon". An hour later and no callback so she tried another company .. Restoration 1. They told her they'd be there within an hour and sure enough they were. It was Mike who came out, immediately assessed the situation and began emergency stabilization procedures. I could write a book on how impressed and satisfied I am with Mike's work in restoring my office (including a bathroom with vanity, toilet and shower) from a total, disgusting disaster zone to the very clean and mold-free working environment it is now. I don't have pictures of what it looked like before since Mike took care of that (and also since it was too depressing thinking of the nightmare that I now faced trying to somehow remedy this very stressful situation). Thankfully I had Mike who has been nothing but professional, friendly, available for phone calls, and much more throughout the whole process. He has been a great help dealing with my insurance company, pays attention to the little details, and has always been there to deal with any concerns/worries I have along the way. Today he was here removing the last of the debris and putting some final finishing touches on everything (he is a perfectionist). Much more I could say, but I'll just close with a picture of what my 100% restored office looks like. Highly recommended .. A+++++ .. thanks Mike!!!
- Company Response
Wow! Thank you Ian for your kind words! Nothing makes us happier than customers who are completely satisfied! We are here for you 24/7 and are so glad to have been able to help you in your time of need. We wish you all the best!