These guys are amazing. There, I said it... full disclosure. If you don't want to know the details about why these guys are amazing, stop here. But I am pretty sure you are very interested in such details, aren't you? That's why you are here. Oh, and by the way, consider yourself warned: I will repeat that these guys are amazing a few times down the review.
Let's start with Peter. Two words to define him: knowledge and patience. He knew all necessary details to accommodate my never-ending stream of questions and doubts, but more importantly, he had the patience to endure a couple of dozens of revisions to our project, never diminishing the quality of his pre-sale service, and always finding the best solution for our needs, window by window. Peter is, in one, word, amazing.
Then came Alex, Chris, Jaxon and more recently Luke, the installation team. Two words to define them: professionalism and respect (well, Alex gets a perfectionist on top of the two, which is what you want in a contractor). They went out of their way to make sure the installation went as smooth as it gets, without sacrificing one inch of quality. Quite the opposite: the quality of their work was all the time at the top of their minds. They left perfectly installed windows, but also repaired some issues surrounding the window frames, and even loose rocks from my chimney (without me even asking!). Alex and team are, in one word, amazing.
But it does not end there. As with any project, things happen. We got some glasses with wrong specifications from the manufacturer, and a few others with scratches. Worry not! The Legacy-Vinyltek warranty combo works quickly and efficiently. Once again, Peter and Alex's team worked on the replacements as steadily and professionally as they did with the first installation, making sure that the client ends up happy. Legacy's post-sale service and warranty is, in one word... you know the drill.
The project also included a full replacement of the envelopment of the back bump out, to make it full vinyl for better weather proofing. They did an outstanding work with that too.
You cannot go wrong with these guys. I told you, they are amazing, and now you know why.
- Company Response
Hi Rick - wow thank you so much for the fantastic review, we are very flattered! :) You were great to work with and trust you will have a much quieter and efficient home with the new windows.