I visited Sunny at his shop in Scarborough and he was very patient, not pushy and very informative. He helped me select hardwood flooring that suited both my taste and budget.
Throughout the few weeks that it took for delivery to come (custom flooring that wasn't readily in stock) he and his office team (Cariena) were very prompt to respond to any inquiries we had regarding the delivery and installation.
He has a team of regulars who do installation for people who buy flooring from him (Vicky and Bhaskar) - the installation is available upon request. His team was polite and courteous but English was a second language for them which caused some issues during and after the installation (I'm a very picky person and for me, this meant having to settle for less than the perfection I was striving for). I don't blame the team but do wish that this communication issue hadn't happened.
All said and done though, I'm giving Sunny and his team a very high rating because:
1) The cost was very much in target and very competitive with other places I visited.
2) The flooring they provide is FSC certified - and I was sure to ask about this many times as I did not want to purchase environmentally detrimental flooring.
3) The office team was very courteous and prompt with communication.
4) Scheduling was a breeze and very flexible (they worked with my timing and didn't impose their own convenience).
The two points I'm withholding on my satisfaction rating are purely due to the communication issues with the team that came by. I'm sure that, if one of the team members was more fluent in English, I would have been 100% happy with their efforts.