Willsbrothers Home Services

Sent $800 deposit Sept 28
No installation, false stories about supply issue
Wont return deposit and its Nov 24 now.

I talked with Tyrone and Will. Will was prompt and the installation was smooth, they cleaned up well and everything is functonal. They were able to schedule and do the installation in short amount of time due to the my wife going into labour.

My furnace broke down during a cold snap earlier this year and I tried over 10 companies and no one was available for at least 72 hours . Finally I tried Willsbrothers and they had a technician at my house within 2 hours as promised . He quickly and honestly told us exactly what the problem was and had it fixed in minutes at a price far less that we would have been willing to pay . Most other companies would have seized the opportunity to gouge the client so I was pleasantly surprised by his honesty. I highly recommend them .

A couple weeks ago there were some cold nights and the furnace pilot light was out. Service men came over quickly and changed the coupler and fixed things up.

I had tenants in my rental house and in December they notified me that my house was freezing and the furnace wasnt working. I contacted the team and they rushed over and had a look at my existing furnace. Turns out the furnace needed to be replaced and they rushed the parts and expedited the service for the install. I couldnt thank them anymore for such exceptional customer service and a job well done

Good afternoon, I keep trying to resolve an issue with my AC that was installed a year ago but Im not having any luck connecting with anyone. I keep getting voicemail that is not set up and a text back every two weeks. Ive texted and emailed today. Please get back to me ASAP.

Paid $1675 for a deposit on A/C installation.... excuse after excuse why installation was delayed ....after a month I requested deposit back ....Tyrone agreed to pay it back several times but has not ... stay away from these con artists ...I am putting in a complaint with Consumer Protection Ontario as well as BBB ... .

I had a new furnace installed on September 20 2022. I have been trying to let them see my heating duct that the installer broke while installing my furnace and the only thing I can get is promises. For the winter I dah to buy a space heater for my bed room.
How can anyone give wills brothers an award with poor service
Stan G. White

Tyrone was very helpful in navigating the new HVAC system. He recommended good quality Lennox products. He was responsive and communicated in a timely manner. Tyrone's prices were much better than other's out there and install went flawlessly. Tyrone recommended Attic Insulation to maximize the Enbridge Energy Efficient Rebate currently available which was helpful for our planning as we were unaware of this option. Currently we are waiting for the Attic Insulation and are hopeful it will go just as smoothly as new the HVAC install (A/C, Furnace, Water Heater). Thank you

Well where do you start. Called a number i got of facebook, what seemed like a local guy he then told me to call another guy to talk about pricing and installa. So i did then i got in contact with Tyrone who came arcross as a great guy assured me great pricing and quick install if needed.
I needed a conversion from oil to propane was told thats not a problem. Then day of install 10 am comes around no one comes 12 noon still nothing reach out to Tyrone no answer after about an hour or so finally something. Only to find out they are not coming to install because they could not get parts or a furnace that day. This made no sense to me but what ever. A few days later i get a msg yeah the guys are coming to do the install. The day comes same thing they dont show up till mid day. They start the stall everything seems to be going fine. Close to 6 pm they say yeah we are not going to finish today we will have to come back another day we dont have all the tools or material needed to complete the job. Then about 2 weeks goes by till i get them back in to finish then all kinds of issues with running the gas line come up. At this point im frustrated and just want them to finish and leave. So once they were done i asked them if they are going to take the old oil furnace with them since thats part of the deal they said no you can sell on kijiji or something someone will come get it. What ever just leave im done with you. Then the propane gas tec comes to connect my lines so i can have heat and tells me the install failed inspection with lots of issues.
Water pump the plug in wire was cut off and wired direct to furnace, the vent was left under my deck with no cap or nothing pipe was not long enough and had to reach the end of tge deck and be insalated. Old oil line need to be removed or caped. Im sure there was something els i cant rememeber oh right they left all the garbage behind and didnt clean up after them selves at all.